Cloud Systems Engineer

Job Description

POSITION OVERVIEW

The Cloud Systems Engineer collaborates with the Cloud Architecture and engineering teams in the implementation and operation of Alarm.com’s multi-site data center infrastructure. This position works closely with the Network Operations, Software Engineering and Quality Engineering teams in meeting and exceeding Alarm.com’s internal and external SLAs around maximum availability, security, recoverability and compliance. This includes monitoring, validating changes, gathering and reporting metrics, testing, incident management, and change management.

The Cloud Systems Engineer’s primary job responsibilities will include:

• Designing and implementing private cloud, public cloud and hybrid solutions
• Monitoring, maintaining and updating hardened configurations and baselines
• Implementing availability and performance monitoring frameworks
• Implementing and testing system level High Availability and Disaster Recovery plans
• Tracking, controlling, and reporting status of system conditions, software, documentation, and infrastructure changes to management
• Troubleshoot and remediate issues across the infrastructure and create plans to prevent the same problem in the future
• Develop and maintain automation scripts or frameworks
• Providing high quality support to customers, prospects, management and peers
• Develop and implementing capacity planning methodologies and operational reporting

REQUIREMENTS

• BS in Computer Science or related field
• 8+ years relevant work experience in private / public cloud, SAN and networking
• Experience in data center operations
• Expert level understanding of hyper-converged infrastructure
• Experience supporting multi-site and hot-hot architectures
• Working knowledge of Windows Server operating systems is a must
• Expertise in VMware data center stack; vSphere, vSAN, NSX, vRealize and vCenter
• Experience of NAS and SAN based storage solutions
• Experience designing and implementing monitoring frameworks on both commercial off-the-shelf and open source
• Experience implementing scripts for automation and systems management: Powershell, bash, Javascript
• Relevant certification accreditations on the different components of the Cloud is highly desirable: Network (Cisco, SourceFire, Palo Alto, F5 appliances), Converged infrastructure (Cisco UCS, Flexpod), Virtualization (Vmware) and Storage (NetApp)
• Familiar with multi-tiered escalation and on call procedures
• Experience working in SOX, FISMA, HIPAA and PCI compliant multi-tenant environments
• Hands-on experience assisting Software Engineering and Quality Assurance with deployment issues related to the different classes of environments that comprise the infrastructure
• Ability to work collaboratively within a team environment
• Self-directed approach with high degree of initiative to propose new solutions, troubleshoot and resolve issues

WHY WORK FOR ALARM.COM?

• Collaborate with outstanding people : We hire only the best. Our standards are high and our employees enjoy working alongside other high achievers.
• Make an immediate impact : New employees can expect to be given real responsibility for bringing new technologies to the marketplace. You are empowered to perform as soon as you join the Alarm.com team!
• Gain well rounded experience : Alarm.com offers a diverse and dynamic environment where you will get the chance to work directly with executives and develop expertise across multiple areas of the business.
• Work with the latest technologies : You’ll gain exposure to a broad spectrum of IoT, SaaS and M2M technologies including wireless communication, video monitoring, smart home automation, web development, and backend application development and hosting.
• Focus on fun : Alarm.com places high value on our team culture. We even have a committee dedicated to hosting a stand-out holiday party, happy hours, and other fun corporate events.

COMPANY INFO

Alarm.com is the leading cloud-based platform for the smart home. Millions of home and business owners depend on our technology every day to make their properties safer, smarter, and more efficient. We make the Smart Home broadly accessible by enabling easy automation and control across a range of connected devices through our single, intuitive user interface. Alarm.com earned the Top WorkplaceTM award for its employee culture and the meaningful work we do every day to develop and bring to market new technology that will make millions of people safer and help them use energy more efficiently. We’re seeking those who are passionate about creating change through technology and who want to make a lasting impact on the world around them. Our solutions are exclusively distributed through a network of authorized service providers.

For more information, please visit www.alarm.com .

COMPANY BENEFITS

Alarm.com offers competitive pay and benefits including a wide choice of healthcare options with generous company subsidy, a health savings account option with company contribution, 401(k) with employer match, paid holidays and paid time off increasing with tenure, paid maternity and paternity leave, company paid STD/LTD and life insurance, flexible spending accounts, and a casual dress work environment.

Alarm.com is an Equal Opportunity Employer