Channel Solution Engineer, US Carrier

Job Description

Zoom is growing at an explosive pace by every measure - revenues, people, innovation, and customers. Led by Eric S. Yuan, the #1 ranked CEO on Glassdoor, our unique culture makes Zoom an awesome place to work. We are expanding teams across the organization. If you are motivated by delivering happiness, come join us at Zoom! The Solution Engineer role at Zoom is an exciting and rewarding position. Zoom is looking for a technical sales professional with knowledge of customer business drivers to adopt the Zoom Communication platform. The Solution Engineer acts as a trusted advisor and plays an integral part in delivering Happiness to our customers. This individual serves as the lead advocate for customers; translating technical needs into product development recommendations, testing of customer environments and driving customer demand/features internally within Zoom. They must be able to understand and articulate Zoom's architectural advantages to our customers and support the Account Executive when it comes to proposing and designing solutions to our customers biggest collaboration challenges. The ideal candidate will be self-driven and have a background in telephony, video and applications sales, knowledge of Zoom communication platform (Chat, Meetings, Video, Phone, Marketplace/API) and/or competitive equivalent. In depth knowledge of Microsoft and application based competition is preferred. (Microsoft, Amazon, RingCentral, 8x8, Cisco, etc)

As a Solution Engineer you will be:

• Designing next generation communication solutions for Zoom customers
• Conducting demo and proof of concepts for prospective Zoom customers
• Solution and architectural design and selling
• Building/maintaining relationship with Resellers & Distributors
• RFQ/RFP response/preparation
• Building competitive intelligence
• Working Across Multiple Boundaries
• Driving the Zoom Vision
• Zoom promotes the use of our amazing toolset to maximize all resources within. However there will also be travel required in some instances.

Skills Required

• Strong business acumen and executive presence
• SaaS Collaboration sales experience i.e. web conferencing, cloud voice, UCaaS
• Minimum 5 year’s experience in the telephony and software applications industry
• In-depth knowledge of "traditional" voice communications systems and applications
• Excellent communication skills
• Create, present and document technical solutions
• Ability to present topics in a clear and concise manner to many levels of technical skill sets and audience sizes
• Intermediate level solution sales ability

Desired Skills

• End-to-end IT systems knowledge
• Ability to apply IT Systems knowledge to customer solution designs
• Formulate and communicate a technical solution/vision
• Understand Zoom partner and ecosystem partners, products and applications
• Mentor developing team members
• Act as a leader when the situation warrants
• Be flexible and able to function in a high growth environment

Minimum Qualifications

• 10+ years of technical experience in Collaboration technologies
• 5+ years in a customer facing technical role required
• Thorough competitive knowledge (in their area of specialization) including solution, technology and product offerings.
• Zoom Communication platform and end-to-end positioning required
• Typically requires BS/BA (EE/CS) or equivalent.

Zoom Video Communications Company Culture Highlights: • Winner of Comparably's Award for Best Company Work-Life Balance 2019 • Winner of Comparably's Award for Best Company Compensation 2019 • Winner of Comparably's Award for Best Company Happiness 2019 • Winner of Comparably's Award for Best Company Perks & Benefits 2019 • Sales Department is ranked in the top 5% of companies for Diversity on Comparably. • Zoom Video Communications is ranked in the top 5% of companies for Professional Development on Comparably. • Zoom Video Communications is ranked in the top 5% of companies for Overall Culture on Comparably. Check us out on Comparably: https://www.comparably.com/companies/zoom-video-communications Check us out with a free download: zoom.us/download Zoom Video Communications is an equal opportunity employer and evaluates applicants regardless of an individual’s age, race, color, gender, religion, national origin, sexual orientation, disability or veteran status. Our combined differences are what make us Zoom! Apply for this job