Renewals Representative

Job Description

Zoom is growing at an explosive pace by every measure - revenues, people, innovation, and customers. Led by Eric S. Yuan, the #1 ranked CEO on Glassdoor, our unique culture makes Zoom an awesome place to work. We are expanding teams across the organization. If you are motivated by delivering happiness, come join us at Zoom! As Zoom’s Renewal and Retention team grows, we are looking for a Renewals Representative who can be a “jack of all trades.” One hour, you may be negotiating a renewal’s contract and the next helping escalate a support case. You could be working with Customer Success on implementation issues or partnering with Finance to resolve a contract dispute. No two days will ever look the same! As a Renewals Representative , your essential goal will be to prevent customer churn and ensure Zoom has long term sustainable contracts with our customers. While you may have a strong history of sales, customer success or renewals, we value high intrinsic motivation to be successful in Zoom’s rapid, results-focused work environment. The right candidate will apply a solutions oriented skill set to solve customer issues and ensure low churn rates.

RESPONSIBILITIES:

• Meet or exceed renewal and retention targets
• Meets or exceeds sales and product objectives by preventing customer churn
• Create client presentations, proposals and customer reports
• Conduct high-level conversations with C and VP level Executives to address business needs and general issues
• Utilize solution-selling techniques to effectively guide retention process
• Negotiate deals and maintain business within existing accounts, manage complex sales situations and sales win back campaigns
• Engage with customers who may be at risk of cancelling due to customer satisfaction issues and/or threat of competitor
• Work strategically with management to deliver forecasts, identify trending churn analysis/challenges, and provide recommended solutions
• Resolve client issues in a timely and thorough manner; escalates issues to manager as appropriate
• Keep informed of product line, competition and industry trends that may impact client business activities
• Other operational tasks that are related to the Renewal’s team day to day business will be required

REQUIREMENTS:

• BS/BA degree preferred but no required
• 1-2 years selling SaaS or Cloud solutions preferred
• Presence and proficiency in social media such as LinkedIn is also a plus
• Strong collaboration, negotiation and relational skills
• Customer churn forecasting, associated pipeline development and management skills are required
• A proven track record of client satisfaction, team work, and cross functional collaboration
• Demonstrated excellence in Presentations skill with ability to build relevant, strategic messaging in a customer meeting setting
• Must have strong verbal skills with consultative professional business acumen
• Must be detail oriented, organized, ethical, responsible, & self-motivated
• Salesforce CRM, Zuora and/or Zendesk experience is a plus
• Strong Internet research skills with excellent PC literacy [Excel, Outlook, Word, PowerPoint]

Check us out with a free download: zoom.us/download Zoom Video Communications is an equal opportunity employer and evaluates applicants regardless of an individual’s age, race, color, gender, religion, national origin, sexual orientation, disability or veteran status. Our combined differences are what make us Zoom! Apply for this job