Senior Counsel, Trust&Safety/Law Enforcement/Investigations

Job Description

Zoom is growing at an explosive pace by every measure - revenues, people, innovation, and customers. Led by Eric S. Yuan, the #1 ranked CEO on Glassdoor, our unique culture makes Zoom an awesome place to work. We are expanding teams across the organization. If you are motivated by delivering happiness, come join us at Zoom! Zoom is an award-winning workplace. We have been recognized by Comparably as #1 CEO, Company Happiness, Benefits, Compensation, Diversity, and more! Not to mention we’ve been awarded by Glassdoor as the 2nd Best US workplace & Best Large Company US CEO in 2018, Wealthfront, and Business Insider. Our culture focuses on delivering happiness, our commitment to transparency, and the tangible benefits we provide our employees and our customers. This Senior Counsel member will work closely with the Chief Compliance and Ethics Officer to do the following.

Responsibilities

• Design and implement an effective global Trust & Safety program, including, e.g.:
• Leading the company response to intentional misuse of the platform, including assessing third party or user-generated content for appropriateness, graphic or disturbing content, spam/fraud, adherence to terms of service or community guidelines and potential legal violations, including managing a number of analysts and engineers (along with a Technical Lead)
• Supervising Trust and Safety analysts prioritizing and pulling tickets from the [email protected] queue
• Conducting advanced safety investigations
• Working with the T&S Technical Lead and/or the Chief Technical Officer and/or Engineering to design and create Trust and Safety Tooling for more efficient terms of service violation response
• Drafting and implementing policies and procedures relating to the T&S program
• Developing and maintaining NGO, Advocacy and Community group partnerships with respect to terms of service, community guidelines and other T&S issues
• Leading legal and cross-functional response to intentional misuse of the platform, including via security settings and features; customer education and outreach; backend technical measures; and more
• Build an effective law enforcement response program, including, e.g.: Reviewing and responding to law enforcement requests to ensure valid legal process and appropriate responses
• Supervising law enforcement analysts prioritizing and pulling tickets from the [email protected] queue
• Law Enforcement outreach and response
• Oversight of and input to building of tools for more efficient law enforcement response, including potentially a law enforcement portal
• Drafting and implementing policies and procedures relating to the T&S program
• Publishing the company transparency report
• Assist with internal investigations of Code of Business Conduct, values, and other legal issues

Requirements

• 15+ years experience in law enforcement and/or prosecution

Check us out with a free download: zoom.us/download Zoom Video Communications is an equal opportunity employer and evaluates applicants regardless of an individual’s age, race, color, gender, religion, national origin, sexual orientation, disability or veteran status. Our combined differences are what make us Zoom! Apply for this job