Svc Desk Support Analyst 1 (R1119587)

Job Description

IQVIATM is the leading human data science company focused on helping healthcare clients find unparalleled insights and better solutions for patients. Formed through the merger of IMS Health and Quintiles, IQVIA offers a broad range of solutions that harness the power of healthcare data, domain expertise, transformative technology, and advanced analytics to drive healthcare forward.

"• Manage/Administer/Enhance Atlassian tools (Jira, Confluence, synapseRT, Portfolio, Crowd, GitLab, Jira plugins, databases) installed in AWS environments (Dev, Test, Prod)
• Document tools/env install & configuration along with supporting processes for team to follow.
• Manage integration with other products/services.
• Service Health - Responsible for proactively managing the health of our Atlassian tools in AWS to maintain high performance and availably.
• Support - Responsible for support during business hours for the entire Atlassian stack as well as being on-call for support.
• Plugin Management - Responsible for managing existing plugins, evaluating, testing and deploying new plugins to address customer requirements.
• JIRA - Our Jira environment is growing and includes large interdependent projects for our product and engineering organizations for Agile project management, requirements/test management, defect tracking and issue tracking, custom applications leveraging the API.
• Confluence - Responsible for managing all Confluence spaces including permissions, developing space templates, maintaining existing spaces and creating new spaces to customer requirements
• Manage user accounts and resolve support issues with tools, environments, connectivity. Work with tool vendor on support issues.
• Proactively identify SDLC tools enhancements based on user feedback and best practices.
• Manage application connectivity and network.
• Other duties as needed."

Join Us

Making a positive impact on human health takes insight, curiosity, and intellectual courage. It takes brave minds, pushing the boundaries to transform healthcare. Regardless of your role, you will have the opportunity to play an important part in helping our clients drive healthcare forward and ultimately improve outcomes for patients.

Forge a career with greater purpose, make an impact, and never stop learning.