Partner Support Analyst

Job Description

Partner Support AnalystWe are looking for a technically skilled Partner Support Analyst to be a critical part of our Partner Support team and join our mission of revolutionizing healthcare. The ideal candidate is a self-starting and flexible individual, seeking growth opportunities within a growing company, with the ability to coordinate small projects with our partners, handle some account management responsibilities and troubleshoot technical issues as required. If you're powered by providing exceptional customer service and able to walk the talk that excellent service is vital to our success, this is the opportunity for you. Our team is filled with passionate people who strive to make a difference. If you are a driven person who exceeds expectations and appreciates being rewarded with competitive compensation and benefits, a relaxed environment and awesome coworkers, come check us out.To be successful in this role, you'll need patience; outstanding verbal, telephone and written communication skills; strong organizational and technical skills. You will also need the ability to clearly document a situation or problem, all wrapped up with a solid sense of humor and a good dose of humility. What you'll do...

• Provide highly-responsive integration support to Updox partners during the adoption and ongoing use of Updox
• Provide project coordination and technical assistance to the partner during implementation
• Establish and maintain a support/account coordination relationship with certain partners
• Interface with both Updox and partner development personnel to triage, prioritize and resolve technical issues
• Proactively inform partners of issues which may impact the production operations of partners or their customers
• Provide on-call support outside of business hours for high priority partner issues
• Identify process improvement opportunities both in partner implementations and support processes
• Recommend methodologies and procedures to facilitate partner support operations
  

What you'll bring...

• 3-5 years experience in technical support of integrated services or software-as-a-service applications
• 1-3 years experience in healthcare provider practice management or Electronic Medical Records software is preferred
• Proven track record of high customer satisfaction
• RESTful API troubleshooting and design experience
• Familiarity with transact SQL scripting and database concepts
• Knowledge of ONC Meaningful Use certifications a bonus
• Ability to seamlessly transition between a variety of tasks in a dynamic environment
• Patience and ability to deliver exceptional customer service
• Experience troubleshooting software in Windows, Mac, Linux and mobile environments preferred
• Experience managing small projects with multiple teams preferred
• Bachelor's degree in computer science, engineering, networking, or related field preferred.
• Equivalent work experience considered

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