Order Expediter - Weekend Nights

Job Description

Description

About Shutterfly
At Shutterfly, Inc., our purpose is to help share life’s joy as the leading retailer and manufacturing platform for personalized products and communications. Founded in 1999, Shutterfly, Inc. has three divisions: Shutterfly Consumer, Lifetouch, and Shutterfly Business Solutions. Shutterfly Consumer and Lifetouch help consumers capture, preserve, and share life’s important moments through professional and personal photography, and personalized products. The Shutterfly brand brings photos to life in photo books, gifts, home décor, and cards and stationery. Lifetouch is the national leader in school photography, built on the enduring tradition of “Picture Day,” and also serves families through portrait studios and other partnerships. Shutterfly Business Solutions delivers digital printing services that enable efficient and effective customer engagement through personalized communications. Together, we are Shutterfly, Inc
Responsibilities
• Serves as liaison between Customer Care and Operations
• Lead efforts to get Rush, VIP, and Customer Escalations completed and provide feedback to team on their status and what is needed
• Work with other departments (LabEng, IT, etc) as needed to get late orders moving.
• Audit work processes and provide feedback to managers and employees if non-compliances are found.
• Provide Project Management Assistance as needed
• Able to create and run daily reports to track late orders and communicate this data to the team
• Follows and enforces all facility safety rules
• Understands and communicates all Production Metrics within the department
• Shares any and all quality issues with management, and other shifts
• Understands and executes whatever it takes for on-time fulfillment of all products
• Gets directives and predetermined work assignments from Shift Manager
• Promptly report errors and roadblocks to the Shift Manager
• Maintains a good professional relationship with all associates, Leads, Shift Managers
• Assists Operators by answering questions and demonstrating operations
• Makes recommendations for new procedures
• Takes initiative to write new work instructions or standard work documents
• Trains associates as needed
• Other tasks as assigned
Qualifications
• Experience with a high-volume repetitive manufacturing environment
• 2 Year Associates Degree preferred
• Solid computer knowledge to include Word, Excel
• Ability to work at a fast pace while standing
• Detail oriented and has good record keeping skills
• Excellent verbal and written communication skills
• Must be dependable, reliable and have a good work ethic
• Flexible on work schedule & ability to work different shifts if needed
• Able to lift 25-30 lbs.
• Adaptability to adapt to changing needs of t
• Willingness to learn new tasks as needed
4th Shift Hours:
Fri - Sun, 5pm - 5am Thurs, 5pm - 5am (every other week)
Flexibility with hours required, as work during other hours/shifts may be neededhe facility