DCOPS Technician Level 4

Job Description

The Data Center Operations Technician owns the responsibility of all IT Infrastructure, including customer configurations,
within the data center environment ensuring all customer server environments are secure, operational and maintain
99.999% uptime.
Some of what you will do day to day:

• Utilize custom monitoring software and internal ticketing system to provide customer support
• Identify and troubleshoot complex hardware failures on x86-based servers to include the replacement of failed hardware components
• Troubleshoot complex operating system storage issues including file system, disk management and RAID technologies
• Support servers running Microsoft Windows Server, Red Hat Enterprise Server, Ubuntu Linux or VMWare ESX Server
• Complex operating systems administration to include resolution of configuration file, permission, login, password and connectivity issues
• Troubleshoot complex local area network (LAN) connectivity issues and reestablish remote access to customer configurations utilizing SSH, Terminal Services/Remote Desktop Services or Remote Access Controllers
• Supervise and assist with the troubleshooting, configuration and replacement of network device hardware including edge and core routers, access and aggregation switches, firewalls, load-balancers and security appliances
• Supervise and assist with the troubleshooting, configuration and replacement of storage devices including shared and dedicated SAN, DAS and NAS arrays Complete customer configuration maintenances including hardware modification, operating system installation, mounting of the devices within cabinets and completion of all cabling needs required.

To be successful, you will need the following:

• Educated to GCSE level or equivalent; further education in a technical vocation advantageous
• Previous experience or ability to show familiarity with building, repairing or upgrading hardware components required
• Previous experience in a customer service oriented position preferred
• Industry recognized certifications in operating systems, networking, security and/or storage technologies preferred
• Experience with Dell PowerEdge and HP ProLiant rack server hardware required
• Experience with Cisco ASA and ASA-X series firewalls, F5 BigIP and Brocade ADX series load-balancers and Alert Logic IDS required
• Experience with Cisco Catalyst 2900, 4900, 6500 and Nexus series switches and ASR series routers required
• Experience with Dell PowerVault DAS, NetApp and EMC Isilon NAS systems, EMC VMAX and VNX SAN systems required

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