Senior ServiceNow Technical Lead (48786 AB)

Job Description

PRIMARY RESPONSIBILITY :

• Overall accountability of the ServiceNow platform.
• Provides consultative leadership to the Support Team, assures platform alignment to business strategy, and governance decisions.
• Documents the platform, analyses impacts of new requirements, and provides controls to ensure the correct technical solutions are leveraged in the delivery of business solutions
• This individual provides leadership and oversight to the Support Team, ensures team alignment to business strategy and the ServiceNow roadmap, and is actively involved in the overarching governance of the platform.
• Provides consultative leadership to the Support Team, assures platform alignment to business strategy, and governance decisions.

KNOWLEDGE/SKILLS/ABILITY:

• Enterprise service management experience
• IT service management experience
• Enterprise Security and Architecture experience
• Strong technical foundation and knowledge of the ServiceNow platform
• Industry business acumen
• Ability to configure ServiceNow ITSM applications in alignment with approved design plans
• Knowledge of ServiceNow ITSM front-end application configuration
• Ability to rapidly identify and resolve issues

EXPERIENCE:

• Aligns business issues with solutions that ServiceNow offers and communicates to your business peers
• Creates and enforces the vision and strategy for the program managing the platform and the alignment with solving business issues
• Leads and actively participates in governance meetings and activities
• Leads team in alignment to business strategy, roadmap, and platform governance policies
• Articulates vision and business value of building, supporting, and developing the platform
• Creates and maintains a detailed view of existing architecture
• Aligns ServiceNow platform capabilities to business strategy and ServiceNow roadmap
• Leads the Support Team in implementation of technical good practices, policies and procedures
• Provides architectural controls and analysis of impacts for new requirements
• Overall ownership and oversight of ServiceNow instances
• Management and oversight of application escalations
• Tracks and communicates project status, serves as an escalation point to resolve