Senior Technical Consultant, Microsoft Products

Job Description

Yesware is looking for an experienced IT professional to work with our customer-facing and product-facing teams to help us deliver a smooth, successful experience for new users of our Microsoft products. As a Senior Technical Consultant with Yesware, you will help support the Outlook new user installation process from start to finish -- including assisting on customer calls, troubleshooting technical set-up, and collecting product feedback. This role is central to one of our highest impact business segments. A unique combination of technical acumen and business savvy, this is a special opportunity for anyone interested in being hands-on with both product and customers -- with names such as Autodesk, Cox, Teach for America -- all at one of Boston’s certified best places to work. This position will be a remote, temporary contract role to start. We’d love to speak with you further!Areas of Responsibilities:

• Business Results: Contribute to revenue growth by supervising product installation and supporting pilot processes for strategic accounts, working closely with our Sales and Customer Success teams
  
• Technical Support: Troubleshoot and resolve issues that arise -- such as system configuration limitations, user access permissions, etc -- working closely with the clients’ Sales Operations or IT teams
  
• Product Improvement: Circulate common product issues and discoveries to relevant Product Management and Engineering teams, helping us make incremental change and strengthen our roadmap
  
• Documentation & Education: Serve as an expert internally and externally for our Outlook user installation process, documenting learnings and best practices to help build out our internal knowledge base

Qualifications:

• 7+ years of experience working in corporate IT, technical consulting, or sales engineering in relevant field
• Expertise in the Microsoft application ecosystem is a must (ie. Outlook, M365, Windows, etc.)
• Ability to command technical conversations and make informed recommendations
• Strong customer-facing and business communication skills
• Patience, curiosity, independent work style, and comfort with ambiguity will all be helpful traits
• Experience working remotely
• Interest working cross-functionally, in a fast-paced startup environment, with a diverse group of people

Working at Yesware:Yesware is a team of smart, ambitious, kind people working together to empower each other and our customers. We build, market, and sell a one-of-a-kind sales platform that helps salespeople sell smarter, right from their inbox.We are proud to be venture-backed by investors including the Foundry Group, Battery Ventures, and Google Ventures. Our customers range from young startups of all sizes, to some of the biggest names in business, like Yelp, Acquia, Groupon, Zendesk, and many more. We live out our core values every single day in a mission to serve our customers and to make Yesware the best place we’ve ever worked.Yesware is committed to developing a culture that embraces diversity and fosters inclusivity. We do this because it makes us stronger as individuals, as a business and it is simply the right thing to do. We know that diversity comes in many forms, so we welcome employees from all walks of life to bring their differing experiences and perspectives to Yesware. Together, we can build an environment where every member of our team can bring their authentic self to work, be heard, and work toward achieving their professional potential.Learn more about why we’ve earned 4.6 stars on Glassdoor