Director, Professional Services

Job Description

Company Description

Paying the right way, getting paid what you’re worth — it’s complicated, and it matters. Compensation used to be a dark art. Not anymore. PayScale helps employers and their employees understand the right pay for every position and effectively communicate about compensation.

PayScale pioneered the use of crowd-sourced compensation data and unique matching algorithms to power the world’s most advanced compensation platform and continues to be the compensation market leader, featured in G2 Crowd's 100 Best Software Companies for 2018 , based on user reviews.

We foster a working environment that generates new ideas, promotes ownership and experimentation and encourages highly motivated individuals to be truly creative. Are you forward-thinking, tenacious, and inventive? If so, PayScale may be the perfect place for you to grow your career!

Job Description

This is an exciting leadership opportunity as we expand our portfolio of Professional Services that will help our customers get pay right! This position requires an experienced leader who is willing to roll up their sleeves, dive deep into the data, and collaborate across the company. The Professional Services organization delivers services that allow customers to develop, run and improve their compensation programs.

What You Will Be Doing

Building a practice:

• Refine existing and launch new Professional Services offerings to ensure customer value for different customer segments and use cases – from SMB to Enterprise
• Work with potential customers to create Statements of Work and manage and meet expectations
• Optimize communication and ensure effective knowledge transfer and hand-offs throughout the customer journey
• Foster and sustain a culture of accountability, customer focus and creative thinking
• Seek out and analyze customer feedback to continuously improve delivery quality and customer value
• Ensure operational readiness, and provide ongoing training for growth and development of managers and their teams
• Provide coaching and mentorship to team members, and serve as a senior customer escalation point

Qualifications

• 8+ years of leadership experience in Professional Services within a SaaS environment
• Demonstrated success in scaling and profitably growing a professional services business
• Ability to thrive in a time-sensitive, high energy, entrepreneurial environment, prioritizing internal and external needs
• Strong analytic thought process and ability to interpret and apply findings
• Bachelor's degree required
• Proven experience with PSA tools, CRM (preferably salesforce.com), web analytics and business intelligence (preferably Tableau)

Additional Information

Meet Your Manager: Andrew Fraser leads Client Services and Customer Success at PayScale. Andrew is excited about PayScale's ambitions to become the defacto standard when it comes to making good compensation decisions.

Hiring Process: “Change is the only constant in life (and PayScale)” – Heraclitus (okay, so we paraphrased a bit). The hiring process outlined below is a rough overview, and is subject to change based on business priority, interviewer availability, etc.

1. Recruiter Phone Interview
2. Hiring Manager Interview
3. Interview loop with peers and other leaders

Benefits & Perks – The Highlights:

• Unlimited Paid Time Off policy
• 10 paid holidays AND Summer office closure the entire week of July 4th
• Amazing Medical/Vision/Dental/Prescription coverage: 100% company-paid premiums for employees; 50% for eligible partners and dependents
• Flexible Spending Account (FSA) options for pre-tax employee allocations towards: Medical, Dependent Care, Parking, and Transit
• Long Term Disability, Short Term Disability, and Company-paid Life Insurance
• Competitive Maternity and Paternity Leave, and onsite Mother’s Room
• 401k which vests immediately, complete with company match
• Onsite bike storage, lockers, showers, and clothes dryer
• Ergo friendly chairs and sitting-standing desks
• Company-hosted happy hours every Friday afternoon
• Fido Fridays (our canine colleagues join us the first Friday of every month. WOOF!)

Equal Opportunity Employer: PayScale provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. PayScale complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities.