Implementation Consultant

Job Description

About Us Vision Critical is a continuous customer insights solution provider that enables organizations to drive better business outcomes while ensuring world-class customer journeys. By combining deep insight with broad feedback, Vision Critical empowers some of the most powerful brands in the world to improve customer experience. Over 750 leading brands including BuzzFeed, LinkedIn, and GoDaddy are building better products and fostering customer loyalty with Vision Critical. To learn more about Vision Critical, follow us on LinkedIn, Facebook, and Twitter, or visit us at www.visioncritical.com Equally important to the success of our business are our people. We couldn’t do what we do without our awesome VC’ers and look forward to welcoming a new VC’er, you to our VC family. Come be great with us, #TheVCWay. Implementation Consultant The Implementation Consultant is responsible for configuring SaaS platforms to meet client requirements. The Implementation Consultant plays a critical role in the success of the Professional Services team as an individual contributor driving successful software implementation and adoption. This role will work with various teams internally and externally, with a focus on rapid time to value and client enablement. Due to the nature of the work volume, this position is expected to manage multiple implementation projects in a deadline-driven, fast-paced environment.

Job Responsibilities

• Provide technical consulting and product expertise to customers enabling a comprehensive solution is delivered in a timely fashion
• Lead live customer sessions to deliver in-product training on configuration steps, instill best practices, and drive product adoption
• Consult with customers on platform customization options
• Respond to shifts in configuration scope and effectively manage client expectations
• Complete all required configuration elements necessary for platform launch
• Document custom configurations for internal support teams
• Follow QA processes to ensure a quality product is delivered
• Monitor and report on progress throughout implementations to ensure deliverables, budgets and timelines are met
• Address and escalate risks where needed
• Conduct implementation pilots for new platforms
• Consult, collaborate, and debrief with internal customer support teams
• Provide superior service that delights our customers

Desired Skills and Experiences

• Post-secondary educational degree
• Minimum 3 years of project management experience is required, and certification encouraged
• Proven ability to work in a cross-functional and fast-paced environment
• Excellent time management, organizational, and problem-solving skills
• Attention to detail
• Excellent written and verbal communication
• Strong problem-solving ability
• Ideal candidates would have a background in Software-as-a-Service systems

Ready to join our team? If you are customer and people centric and are interested in helping Vision Critical deliver on its commitments and taking your career to the next level, we invite you to apply online now. Please note that due to the high volume of applications received, only short-listed candidates will be contacted. We know there are many options in the marketplace and want to sincerely thank you for your interest, and taking the time to apply to Vision Critical. We are proud to be an equal opportunity workplace committed to building a team culture that celebrates diversity and inclusion. #LI-HK Apply for this job