Customer Success Enablement Manager

Job Description

WHAT IS BOX? Box is the market leader for Cloud Content Management. Our mission is to power how the world works together. Box is partnering with enterprise organizations to accelerate their digital transformation by creating a single platform for secure content management, collaboration and workflow. We have an amazing opportunity to further establish ourselves as leaders in the space, and we need strong advocates to help us achieve that goal. By joining Box, you will have the unique opportunity to help capture a majority of this developing market and define what content management looks like for the digital enterprise. Today, Box powers over 99,000 businesses, including 70% of the Fortune 500 who trust Box to manage their content in the cloud. WHY BOX NEEDS YOU: The Customer Success (CSM) Enablement Manager will be in a key role within the Global Go To Market (GTM) Enablement organization at Box. The mission of the team is to increase impact through best-in-class enablement programs centered around role-based knowledge, skill development and strong leadership coaching. This role will center on the Customer Success segment of the business, that specifically includes teams who manage all post-sales activity. This includes those who work with new and existing business and enterprise customers to drive adoption as well as act as the voice of their customer internally at Box. This person will help drive our strategy to execution and help CS realize its aggressive goals. You will bring unique perspectives, team spirit and amazing execution prowess to help roll-out the overall CS GTM strategy to the CSM team and ensure their success in the way they understand, prioritize and engage with customers. The ideal candidate is a high energy, driven individual with enablement experience and appreciates working in a fast-paced dynamic environment. WHAT YOU'LL DO:

• Identify the knowledge and skills required for successful outcomes of all CSM roles
• Work with the CS and GTM enablement leaders to establish role-based curriculums and programs that drive the knowledge and skill development
• Align and execute programs that build foundational capability for role-based knowledge and skills
• Create the tools and programs that support the knowledge , skill development and leader coaching
• Build relationships with key business stakeholders and understanding of the ongoing needs
• Establish ongoing cross functional collaboration with the broader enablement team, marketing and product organizations
• Drive consistency and efficiency to deliver training and tools across all CSM teams

WHO YOU ARE:

• 5+ years or experience as part of OR supporting a Customer Success organization
• Proven track record of being highly motivated and self-directed
• Demonstrated ability to establish and manage project priorities and timelines to achieve results
• Excellent verbal and written communication skills - attention to detail is key
• Proven track record of working in a dynamic shifting environment
• Strong facilitation and presentation skills
• BS required
• Preferably 2+ years in an enablement or training function

BENEFITS

• Visit this webpage to check out all of our exciting healthcare benefits: https://join.collectivehealth.com/box
• For all other benefits, please check out: Box Benefits + Perks

EQUAL OPPORTUNITY We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. For details on how we protect your information when you apply, please see our Personnel Privacy Notice.