Customer Care Advocate

Job Description

The Opportunity:

This person will handle phone calls, chat and emails from customers that prefer to communicate with Shutterstock in English and Korean.

Responsibilities :

• Determine the best product for customers via phone
• Develop and maintain relationships with existing customers
• Navigate customer organization to find additional opportunities and contacts
• Attend to all aspects of customer service in courteous and professional manner
• Patiently assist customers with varying technical skills
• Accumulate customer feedback for product research and development
• Multitask in fast paced environment with high volume of communications
• Ability to thrive within and adapt to organizational changes

Requirements:

• Fluency in speaking, reading, and writing in English language, and Korean
• Ability to write in English and Korean without grammatical or spelling errors
• 2+ years of successful Customer Service experience
• Highly organized and detail oriented
• BA degree is preferred

Optional:

• Understand Photoshop, Adobe Illustrator and digital imaging manipulation techniques
• Some knowledge of typical stock photography licensing terms (such as royalty free vs rights managed, etc)

About Shutterstock:

Shutterstock , a global technology company, has created the largest and most vibrant two-sided marketplace for creative professionals to license content - including images, videos, and music - as well as innovative tools that power the creative process.

The company has expanded its portfolio to include Bigstock , a value-oriented stock media agency; PremiumBeat , a curated royalty-free music library; Rex Features , a premier source of editorial images for the world's media; and Webdam , a cloud-based digital asset management platform for businesses, as well as Offset , a high-end image collection.

For more information, please visit www.shutterstock.com , follow Shutterstock on Twitter , Facebook and Instagram .