Customer Care Advocate

Job Description

The Opportunity:

Around the world, including Berlin, Singapore, and New York City, our Shutterstock Team is continually growing. To support this growth, we're looking for an enthusiastic Customer Care Advocate to handle product questions, user issues, or any other miscellaneous needs from our customers that prefer to speak in English and Italian .

Reporting directly to the Manager, Customer Care, you will communicate via phone, email, and/or live chat while collaborating with your team members across the globe.

Responsibilities :

• Determine the best product for customers via phone
• Develop and maintain relationships with existing customers
• Navigate customer organization to find additional opportunities and contacts
• Attend to all aspects of customer service in courteous and professional manner
• Patiently assist customers with varying technical skills
• Accumulate customer feedback for product research and development
• Multitask in fast paced environment with high volume of communications
• Ability to thrive within and adapt to organizational changes

Requirements:

• Fluency (C2 or Native) in both English and Italian
• 2+ years of successful Customer Service experience
• Highly organized and detail oriented
• BA degree is preferred
• Optional:
• Adobe Illustrator experience
• Understand Photoshop and digital imaging manipulation techniques
• Some knowledge of typical stock photography licensing terms (such as royalty free vs rights managed, etc)

Our Principles:

We are one team collectively focused on creating an unrivaled experience for our Customers and Contributors. Our principles represent the mindset of the employee who will thrive at Shutterstock. If you are passionate about what you do, and want to become part of a cutting-edge technology company building industry leading products, please apply.

About Shutterstock, Inc.

Shutterstock, Inc. (NYSE: SSTK ), directly and through its group subsidiaries, is a leading global provider of high-quality licensed photographs , vectors , illustrations , videos and music to businesses, marketing agencies and media organizations around the world. Working with its growing community of over 1 million contributors, Shutterstock adds hundreds of thousands of images each week, and currently has more than 330 million images and more than 18 million video clips available.

Headquartered in New York City, Shutterstock has offices around the world and customers in more than 150 countries. The company’s brands also include Bigstock , a value-oriented stock media offering; Shutterstock Custom, a custom content creation platform ; Offset, a high-end image collection ; PremiumBeat, a curated royalty-free music library; and Shutterstock Editorial, a premier source of editorial images for the world's media.

For more information, please visit www.shutterstock.com and follow Shutterstock on Twitter and on Facebook .

Equal Opportunity Employer, M/F/D/V