Front Desk Agent (Downtown Miami)

Job Description

Our Vibe: If you have a passion for travel & hospitality, you’ve come to the right place! Domio is a technology platform focused on the travel sector, encompassing real estate, hospitality, and design with an emphasis on social connections. Delighting our customers is in our DNA and we’re upping the ante on group travel with curated, end-to-end consumer experiences. We’re all about the hustle AND having fun. The Domio culture embraces innovative, bright, and talented professionals eager to make their mark on these ever-changing industries. Excited yet? Keep on reading. What We're Looking For: We are currently looking for a Front Desk Agent to join our team. As a Front Desk Agent, you’ll be responsible for providing the highest level of service possible in an efficient, courteous, and professional manner.

At Domio You Will:

• Check guests in and out of the hotel in an efficient, courteous, and professional manner
• Ensure that special requests are noted and fulfilled
• Communicate with all departments regarding in house VIPs and any special requests/needs
• Promote and sell special hotel programs, special rate packages, and upgrades when appropriate
• Interact with hotel associates in a professional manner, assisting other departments with necessary information
• Answer the telephone in a professional manner and assist guests with any questions, directions, etc.
• Manage and resolve all guest complaints and compliments in a professional and courteous manner, using effective conflict resolution processes
• Listen and respond to guest inquiries using a positive, clear speaking voice
• Maintain an up-to-date working knowledge of all property amenities as well as any special events

Who You Are:

• 3+ years of Front Desk Agent experience
• Exceptional communication skills
• High school diploma or equivalent
• Strong computer skills
• Opera system experience a plus
• Pleasant telephone demeanor
• Positive, upbeat personality
• Enjoy working in a fast-paced environment
• Ability to handle stressful situations in a calm, professional manner
• Ability to walk, sit, and stand for long periods of time
• Must have the ability to communicate clearly and directly with guests using a positive, clear speaking voice
• Must have the ability to work a varied schedule that may include evenings, nights, and weekends

We have 3 open positions - two day shifts and one night shift. Domio is an equal opportunity employer. Apply for this job