Account Manager SAP Concur (m/f/d) Job

Job Description

The Customer Engagement Executive Concur is responsible for the on-going success and partnership of named customers within the assigned client base. This position will have responsibility for named accounts and to achieve (sales) renewals objectives, add on / migration opportunity development, on-going retention and reference ability / satisfaction. Key to success in this position is the development and maintenance of strong relationships, both within SAP Concur and with the clients.

Responsibilities:

• Achieving (sales) renewals objectives
• Achieve client satisfaction objectives
• Achieve client retention objectives
• Managing large enterprise customers
• Identify and execute business strategies that contribute to the success of the key metrics of the position – opportunities for expansion, migration, retention and customer satisfaction.
• Responsible for developing problem resolution that optimizes company profitability while maintaining client retention.
• Developing and conducting business reviews with clients
• Work to cultivate and expand existing business relationships through frequent communication and client visits.
• Work with clients at various stages of maturity, developing net new client relationships as well as expanding relationships in existing accounts to new groups and countries.
• Ability to successfully leverage ideas across clients and industries to cross-pollinate best practices and creative thinking across your various clients and segment.
• Partner with Client Sales Executives to establish strong relationships with executives and senior contacts that will be involved in major account activities.
• Work with Marketing, Solutions Consulting, Client Support, Client Services, Product Management, Field Services, Legal and Finance to maximize revenue and maintain the highest levels customer satisfaction.
• Complete and execute account plans, prepare and deliver presentations, proposals and sales contracts.
• Identify and execute business strategy for assigned eneterpriseclient segment. Work cross-functionally to execute on individual client strategies. Identify opportunities for adding greater value.
• Identify and prioritize client issues/concerns; coordinate with appropriate internal departments to provide response and/or solutions.
• Participate on cross-functional teams to discuss accounts and look for trends or commonalities. Ensure the best interests of both clients and Concur are being fairly and objectively represented.

Education, Experience & Training required:

• BA/BS degree required
• 3+ years experience - managing client relationships
• 1+ years sales experience with revenue target and responsibility is a plus
• Strong network within SAP strongly prefered
• Motivated to advance growth in entrepreneurial, rapidly growing tech company
• Organized and analytical decision making capabilities
• Finance or Travel industry experience a plus
• Project management experience a plus.
• Travel Software industry experience preferred.
• German (C1) and English language skills mandatory

This position can be filled as part-time.

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