Front Desk Supervisor

Job Description

Our Vibe: If you have a passion for travel & hospitality, you’ve come to the right place! Domio is a technology platform focused on the travel sector, encompassing real estate, hospitality, and design with an emphasis on social connections. Delighting our customers is in our DNA and we’re upping the ante on group travel with curated, end-to-end consumer experiences. We’re all about the hustle AND having fun. The Domio culture embraces innovative, bright, and talented professionals eager to make their mark on these ever-changing industries. Excited yet? Keep on reading. What We Are Looking For: Domio is looking for a Front Desk Supervisor to join the team in Tulum for a property opening at the end of November. The ideal candidate will possess strong communication skills, a clear understanding of guest service in a hotel environment, and demonstrate leadership abilities.

At Domio You Will:

• Manage and supervise the Front desk to ensure Domio standards are being upheld
• Manage and supervise the Front desk team to provide open communication, training, coaching, counseling, and performance feedback to ensure we are consistently delighting our guests at maximum efficiency
• Serve as Manager on Duty
• Maintain proper inventory of supplies
• Monitor booking changes and make staffing/scheduling adjustments accordingly
• Assist team where necessary to ensure optimum service to guests
• Communicate with all departments regarding in house VIPs and any special requests/needs
• Interact with guests and hotel associates in a professional manner, assisting other departments with necessary information
• Manage and resolve all guest complaints and compliments in a professional and courteous manner, using effective conflict resolution processes
• Listen and respond to guest inquiries using a positive, clear speaking voice
• This role will assist the Hotel Manager as needed

Who You Are:

• Minimum of 1 year front desk supervisory/management experience in a hotel property or vacation rental management
• Ability to coordinate and cooperate with other departments regarding front desk services/activities
• Must be highly organized and results-oriented with the ability to be flexible and work well under pressure in a fast-paced changing environment
• Ability to handle stressful situations in a calm, professional manner and exhibit good judgment
• Must have the ability to communicate clearly and directly with guests using a positive, clear speaking voice
• Strong interpersonal skills -ability to get along with diverse personalities, tactful and flexible
• Must have excellent supervisory skills
• Ability to work a varied schedule that may include evenings, nights, and weekends
• Opera experience is a plus

Domio is an equal opportunity employer. Apply for this job