Customer Account Specialist (Supply Chain)

Job Description

• Act as customer’s primary point of contact to manage all key customer facing activities - order commitment, logistics, invoicing and issue resolution
• Drive customer satisfaction by demonstrating ownership and managing key cross functional interfaces with Sales, Supply Chain, Logistics, etc.
• Be able to resolve customer issues proactively and drive improvements to the process
• Be an ambassador to build strong customer relationships, gain an understanding for their business/service needs, and leverage them to be a trusted advisor

Required Skills and Knowledge

• Bachelor's or Master's Degree in Engineering, Logistics and Supply Chain with strong academic background
• 2 - 5 year work experience in Logistics and Supply Chain would be advantage
• Fluency in English: TOEIC 800+, TOEFL iBT 98+, or IELTS 6.5+
• Good analytical and interpersonal skills
• Open for opportunities and willing to take challenges