STD Claims Specialist

Job Description

Thank you for your interest in applying for a position at MetLife! Please note that after submitting your application, you will receive an email with a link to complete a short online assessment so that we can get to know you better. Once your assessment is complete, and your application has been reviewed, a representative from MetLife will be in touch regarding next steps!

Role Value Proposition:

Global Technology & Operations (GTO) includes over 17,000 associates across 42 countries Service our

customers in operations and global customer call centers where we deliver global support services, including

global real estate, global corporate security, and global innovation. This role, for an STD Claims Specialist, will

be responsible for providing exemplary customer service by processing group short term disability income

insurance claims in a timely and accurate fashion for a large customer.

Key Responsibilities:

• Manages assigned caseload of short-term disability (STD) and/or statutory claims.

• Evaluates claimant eligibility via information received from claimant, attending physician, and employer.

• Determines whether to return, pend, deny or pay claims. Inputs data.

• Determines appropriate payment period, follows up and monitors payment accuracy and timeliness.

• Follows established claim policies and practices to resolve claims and issues.

• Develops and maintains strong working relationships with internal and external customers.

• Performs other related duties as assigned or required, including mentoring of less experienced co-workers.

Essential Business Experience and Technical Skills:

Required:

• High School diploma

• 2+ yrs. of experience in insurance claims

Preferred:

• Bachelor’s degree

• 4+ yrs. related experience

• Working knowledge of STD, LTD, group disability, workers compensation, ERISA, social security, and state laws.

• 2-4 years of customer service experience with strong customer satisfaction focus

• Bilingual

Travel

0-5%

“At MetLife, we’re leading the global transformation of an industry we’ve long defined. United in purpose, diverse in perspective, we’re dedicated to making a difference in the lives of our customers.”

MetLife:

MetLife, through its subsidiaries and affiliates, is one of the world’s leading financial services companies, providing insurance, annuities, employee benefits and asset management to help its individual and institutional customers navigate their changing world. Founded in 1868, MetLife has operations in more than 40 countries and holds leading market positions in the United States, Japan, Latin America, Asia, Europe and the Middle East.

We are one of the largest institutional investors in the U.S. with $651 billion of total assets under management as of September 30, 2020. We are ranked #48 on the Fortune 500 list for 2020. In 2019, we were named to the Dow Jones Sustainability Index (DJSI) for the fourth year in a row. DJSI is a global index to track the leading sustainability-driven companies.

MetLife is committed to building a purpose-driven and inclusive culture that energizes our people. Our employees work every day to help build a more confident future for people around the world.

We want to make it simple for all interested and qualified candidates to apply for employment opportunities with MetLife. For further information about how to request a reasonable accommodation, please click on the Disability Accommodations link below.

MetLife is a proud Equal Employment Opportunity and Affirmative Action employer dedicated to attracting, retaining, and developing a diverse and inclusive workforce. All qualified applicants will receive consideration for employment at MetLife without regards to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, uniformed service member or veteran status, or any other characteristic protected by law.

MetLife maintains a drug-free workplace.

Requisition #: 115467