Service Management Manual (SMM) Manager

Job Description

Req ID: 107401

NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Service Management Manual (SMM) Manager to join our team in San Antonio, Texas (US-TX), United States (US).

Plan, direct, or coordinate activities in such fields as electronic data processing, information systems, systems analysis, and computer programming. Use best practices to carry out business process analysis, re-engineering, process measurements and change management activities. Work with stakeholders to identify business requirements, processes and risks. Evaluate current business processes and recommend solutions for improvements. Develop and maintain best practices to meet changing business needs. Build and evaluate financial models for cost estimation, cash flow and cost reduction. Prioritize and execute projects for ongoing business improvements. Provide technical advice on processing technology, capability, risks, and costs. Possesses and applies a comprehensive knowledge across key tasks and high impact assignments. Plans and leads major technology assignments. Evaluates performance results and recommends major changes affecting short-term project growth and success. Functions as a technical expert across multiple project assignments and may supervise others.

This contingent role is responsible for planning and implementing the Service Management Manual (SMM) Manager, including its overall taxonomy, organization, and management. This role is responsible for the On-Going Program for Service Management Manual (SMM) Manager. Currency, the continual maturity of the Service Management Manual (SMM) Manager, and the drive to single processes in the EITS Environment. This role drives all the Integrated Service Providers for adoption, participation, and compliance with the Service Management Manual (SMM) Manager.

Required Qualifications:

• Bachelor’s degree with 10 years of progressive experience in Service Management or master’s degree with 8 years of progressive experience in Service Management.
• IAM II: CompTIA CASP+ CE or equivalent.
• ITIL 4 certification or equivalent.
• U.S. Citizen with the ability to obtain a Public Trust clearance.

Preferred Qualifications:

• Master's degree

About NTT DATA Services

NTT DATA Services is a global business and IT services provider specializing in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services. We are part of the NTT family of companies, a partner to 85 % of the Fortune 100.

NTT DATA Services is an equal opportunity employer and will consider all qualified applicants for employment without regard to race, gender, disability, age, veteran-status, sexual orientation, gender identity, or any other class protected by law.