Director, Technical Product Management

Job Description

Cardinal, a Visa solution, is a global leader in authenticating digital transactions. We work every day to make the digital shopping experience safe, rewarding, and engaging. We’re a global leader not only because of what we do, but because of who we are. Our team represents the best of the best. We work in a way that suits our people, their lifestyles, work styles, and individuality. We work hard as a team to collectively meet - and exceed – goals and consider each other family. We are one of the leading fintech companies in Northeast OH with teams locally and around the world working remotely. We are proud of what we do and how we do it.

When you work with us, you get the best of two worlds. Cardinal is a small company, with a welcoming, family-like atmosphere. But as a Visa solution, we offer the world-class resources and benefits of a global company. As companies with a worldwide customer base, both Cardinal and Visa realize the benefits of having a diverse employee base, both for our products and customer service. We believe in promoting a diverse and inclusive workplace. Our employees come with different backgrounds and experiences, resulting in many different approaches that are part of our success. We are committed to empowering each and every one of our over 250 (and growing) employees. We show respect to others and believe in fair and equal treatment. We are dedicated to continuous improvement in all that we do. We use Lean and Agile principles and rituals as the framework for achieving that improvement. To achieve these goals, we need accomplished and ambitious people - people that recognize the value that comes with the varying perspectives, and the cultural awareness that comes with our diversity. What we are looking for could be someone just like you.

The Director of Technical Product Management will be a part of the Global Product group that oversees product lines for the company. The role will focus on overseeing the teams that work on Cardinal's suite of issuer solutions including Visa Consumer Authentication Service (VCAS). This extends from increasing the success of the existing products to developing new products and features for the company. The Director of Technical Product Management will serve as an internal and external evangelist as well as ensure the team's commitment to the Agile/Lean continuation and infusion.

What you'll do:

• Manage a team of Technical Product Managers (TPM) who function as Product Owners of Agile development teams to develop and execute on product needs and vision for VCAS.
• Help guide, set, and execute on the vision for the issuer solutions.
• Work closely with Product Management to create and maintain a product backlog according to business value or ROI.
• Provide an active role in mitigating impediments impacting successful team completion of Release/Sprint goals.
• Assess value, develop cases, and prioritize stories, epics, and themes to ensure work focuses on those with maximum value that are aligned with product strategy.
• Proactive and regular interaction with key customers to ensure products meet the needs of the market.
• Work closely with Technology leaders to establish engineering standards and technical excellence in our Agile development teams.
• Keep abreast with Agile best practices and new trends.
• Follow our competitors and the industry.
• Communicate clearly and regularly on timelines, product features and enhancements to cross-functional groups.
• Serve as a product subject matter expert to internal Cardinal teams and key clients.

What we need you to have:

• Minimum of a Bachelor's degree in Computer Science, Electrical Engineering, Mathematics, Statistics, or a related technical field, or equivalent practical experience in conjunction with a less technical BA/BS.
• 10+ years of experience in product management at a technology company or comparable experience.
• Advanced knowledge of Agile and project management tools such as Jira or Trello.
• Previous experience in end-to-end project management.
• Solid understanding of application architectures, databases, SQL, APIs, etc.
• Ability to use data to drive decision-making.
• Ability to build cross-functional consensus among internal and external stakeholders to drive business results.

What we would love for you to have:

• Payments industry knowledge
• Experience with 3-D Secure products.
• Hands-on experience with software development

Physical Demands:
This position will be performed in an office setting. The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers, and reach with hands and arms. Cardinal/Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, or protected veteran status. Cardinal/Visa will also consider for employment qualified candidates in a manner consistent with EEOC guidelines and applicable local law