Operations Lead - Growth

Job Description

Shopify has redefined commerce by raising the standard for how companies of all sizes sell their products and services. To help power 1,000,000+ merchants in more than 175 different countries, Shopify is always growing and finding new ways to create more value for commerce businesses around the world. Shopify’s growth team is focused on delivering the right product, to the right merchant, at the right time. In your role, you will be focused on building the structure that will enable the Growth Marketing team to deliver aligned, fast and at scale. You will work with Growth leaders to clarify priorities and unblock where needed to get the most impactful work done. This is an opportunity to use your leadership, organization and prioritization skills to contribute in making commerce better for everyone...everywhere! We care about growing creative, collaborative people, and strong, capable teams. Your peers in Shopify's Growth Marketing team have diverse backgrounds, skill sets, and experiences but share an established track record of driving significant business growth. The role will require you to build strong relationships and partnerships with teams of different disciplines, in many regions and at all levels. If you bring out the best in people, love seeing strategy turned into shipped initiatives, and are looking to join our mission to make commerce better for everyone, then read on.

Responsibilities:

• Develop a deep understanding of how teams work, what’s in their way and how to help them succeed.
• Work with the Growth organization and Data teams to build tools and frameworks that will help teams define and track their roadmap, objectives and key results.
• Analyze data and surface insights to our leadership to understand where we’re making bets, how the projects are executed, how they’re performing, and where risks exists.
• Support resourcing, roadmapping, and investment planning decisions.
• Work with teams and stakeholders to solve for delivery risks and roadblocks as you see them.
• Develop robust rituals and systems to accelerate global teams from insight to outcome.
• Share context on what the teams are working on with the rest of Shopify, to recognize and manage project dependencies, and to always know what’s shipping, by when, and for whom.
• Prioritize and lead multiple special projects as needed to drive optimal performance of the Growth Marketing Team.
• Keep a pulse on the health of the Growth Marketing Team.

Requirements:

• A combination of technical and business acumen preferably gained in a tech environment.
• The ability to create order out of chaos by asking tough questions, producing actionable insights and making recommendations to senior leadership that are appropriate for a given context.
• An ability to develop and iterate on minimum viable processes, and influence team behaviours to facilitate collaboration at scale without compromising on speed, trust, and flexibility.
• Strong analytical skills and comfort with data including to ensure we have the right reports and tripwires in place.
• Deep operations and growth strategy experience in a high growth SaaS company or leading product-led technology organizations.
• Experience influencing and leading teams - e.g. building empathy and high trust relationships across teams; working actively to identify and solve potential problems; removing obstacles to keep teams and leadership focused and effective.
• Strong communication skills and an ability to drive change at scale via indirect leadership. This includes experience coaching and mentoring others.
• Extraordinary attention to detail. If you don’t self-identify as hyper-organized, this isn’t the role for you.
• An ability to thrive in chaos, think quickly on your feet and be resourceful to get shit done - must have a willingness to learn.
• A strong focus on outcomes, not just action. You understand what drives the business and how Growth Marketing and technology can accelerate it.
• A can-do attitude; no task will be too small or big for you.

Added Bonus:

• Experience with product management and a background in performance marketing is a plus.
• Strong knowledge of project management methodologies.

This posting will close on January 8th at 5:00pm EST. At Shopify, we are committed to building and fostering an environment where our employees feel included, valued, and heard. Our belief is that a strong commitment to diversity and inclusion enables us to truly make commerce better for everyone. We strongly encourage applications from Indigenous peoples, racialized people, people with disabilities, people from gender and sexually diverse communities and/or people with intersectional identities. Apply for this job