Director, User Experience

Job Description

Director, User Experience

The Expedia User Experience team envisions, builds, and scales experiences for trip takers for multiple brands, across devices and platforms, around the world

As Director, User Experience for Flights, you will partner with product and engineering leadership to lead cross-functional teams of researchers, content strategists, UX designers, product managers, and engineers. You will guide the vision and strategic direction for Flights, and you will evolve the product within the bigger picture, end-to-end experiences we craft to help travelers discover, plan, book, and take great trips.

What you’ll do:

• Be the influencing voice in org-level strategic roadmap discussions
• Drive standard methodology for problem framing and synthesis of customer and business insights
• Drive compelling customer experience vision, strategy and success metrics at an organization level
• Lead collaboration with key partners and contribute subject matter expertise to identify org-level opportunities and process improvements
• Practice, drive and teach exemplary visual and interaction design practice and hold the design organization accountable to deliver high quality experiences
• Provide guidance when evaluating the impacts of a solution to ensure linkages between structure, process and technology
• Ensure team approach/process evolves and optimizes design system
• Guide the team to develop and adapt design processes that facilitate high quality design work
• Identify both qualitative and quantitative insights of customer research and data and business analytics to drive design solutions
• Guide team and partners to remain focused on customer issues
• Use storytelling and persuasion to create materials that connect vision, strategy and action plans at organization level
• Drive a culture of constructive design critique
• Evangelize for the work of the CX org to stakeholders, peers, and the wider organization
• Place individuals in roles and assignments that contribute to their personal and career development
• Facilitate cross-team and cross-divisional movement when appropriate
• Coach managers on building trusting, candid relationships with their teams to enable productive development conversations
• Envision and drive efforts in shaping healthy team culture and values across the broader organization
• Identify and resolve issues that may impair the team's ability to meet strategic, financial and technical goals
• Inspire and gain the commitment of others towards the vision, mission, values and organizational goals

Who you are:

• Bachelor's or Equivalent Experience; Human-Computer Interaction, User Experience or related Design field or relevant experience is applicable
• Experience in leadership of second-level managers
• Understands user experience design, research, and content strategy processes and practices to a level that enables strong collaboration with peers

About Expedia Group
Expedia Group (NASDAQ: EXPE) powers travel for everyone, everywhere through our global platform. Driven by the core belief that travel is a force for good, we help people experience the world in new ways and build lasting connections. We provide industry-leading technology solutions to fuel partner growth and success, while facilitating memorable experiences for travelers. Expedia Group's family of brands includes: Brand Expedia®, Hotels.com®, Expedia® Partner Solutions, Vrbo®, Egencia®, trivago®, Orbitz®, Travelocity®, Hotwire®, Wotif®, ebookers®, CheapTickets®, Expedia GroupTM Media Solutions, Expedia Local Expert®, CarRentals.comTM, and Expedia CruisesTM.

Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. This employer participates in E-Verify. The employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from each new employee's I-9 to confirm work authorization.