UX Product Designer II

Job Description

Hotels.comTM ​is growing and we are looking for our new Product Designer to join the team ! Your primary domain will be with the loyalty team where we look at ways to improve customers engagement through our rewards program and/or other initiatives across the customers' travel lifecycle across Web, App and CRM.

Our design team is an essential partner to our product and tech teams at Hotels.com. Our designers are involved in every aspect of the product design process, from brainstorming big gnarly problems to tweaking pixels just before launch.

We learn about our customers’ behaviours and then use that understanding to improve their experience across all our services. We work closely with product managers and engineers, but also with wider teams like CRM, customer service and marketing, which gives us a broad experience across the business. There’s a lot to take in and crazy complexity to juggle. We are curious, tenacious, open-minded and creative problem solvers. We love trying to figure out why our customers behave the way they do, and never stop learning and questioning.

All candidates should be able to provide examples of work demonstrating an ability to generate ideas and design execution backed by insights, problem solve and effectively communicate their thinking.

What you will do:

Problem Definition and Product Strategy:
Working together with Product manager and marketing:

• You will challenge the starting definition of a problem, ask why, clarify assumptions.
• You will frame problems and opportunities clearly through analysis of qualitative and quantitative inputs, and customer and stakeholder perspectives.
• You will define customer experience success metrics for feature-level work

Ideation and Visualization:

• You will build the habit of generating diverse, novel, workable concepts, and use different methods to identify ideas with the most potential
• You will gain experience in facilitating idea generation with cross-functional teams.
• You will demonstrate solid understanding of common visual and interaction design principles and practice, and create appropriate sketches, wireframes, flows, design comps, and prototypes and know when to use which artefact where and when.

Systems Thinking:

• You will learn to consider customer experiences more broadly by default and understand how to push on constraints to align structure, process and technology.
• You will use design system effectively and appropriately with some guidance and understand differences and similarities between design systems/platforms.

Communication and Presentation:

• You will create routine, informative communication materials explaining design thinking & decision-making rationale to team members and stakeholders.
• You will collect, process and act on design feedback constructively, from stakeholders and other designers.
• You will consider the audience's specific needs.

Customer Centricity:

Advocate for always taking into the customer perspective by:

• Applying existing customer insights from research to guide design decisions and also aligning the team on these insights.
• Follow standard design and research processes and best practices under guidance.
• You will design explorations and solutions which are focused on customer needs, wants, and problems.

Who you are:

• Bachelor's or Equivalent Experience; Human-Computer Interaction, User Experience or related Design field or relevant experience is applicable.
• Strong in these core areas: Interaction design, visual/graphic design, Information architecture, Facilitation, Prototyping, designing for web and app, responsive/adaptive design principles
• Have some knowledge in Technical/Platform limitations, UX writing, branding, user research
• Experience in insight-driven design (e.g. site analytics, MVTs and/or user research)
• Comfortable working in a fast paced environment with multiple stakeholders
• Strong communication skills and the ability to clearly articulate design rationale
• Experience in solving end-to-end UX problems
• Comfortable with managing multiple stakeholder requirements
• Self-starter, able to self-manage, plan activities and timelines and be accountable for them

Why join us:

About Hotels.com®

Hotels.com is the most rewarding way to book a place to stay. We really love travel and we know you do too. That’s why we make it really easy to book with us. With hundreds of thousands of places to stay around the world and 90 local websites in 41 languages, Hotels.com has it all. So, whether you’re looking for value in Vegas, treehouses in Thailand or villas with a view, it’s all just a click away. And with our “Reward-winning” loyalty program you earn free* nights while you sleep...what could be better? Booking just got smarter too. With over 25 million real guest reviews and an app so easy to use that it’s been downloaded 70 million times, you can be sure to find the perfect place for you.

About Expedia Group:

Expedia Group recognizes our success is dependent on the success of our people. We are the world's travel platform, made up of the most knowledgeable, passionate, and creative people in our business. Our brands recognize the power of travel to break down barriers and make people's lives better – that responsibility inspires us to be the place where exceptional people want to do their best work, and to provide them the tools to do so.

Whether you're applying to work in engineering or customer support, marketing or lodging supply, at Expedia Group we act as one team, working towards a common goal; to bring the world within reach. We relentlessly strive for better, but not at the cost of the customer. We act with humility and optimism, respecting ideas big and small. We value diversity and voices of all volumes. We are a global organization but keep our feet on the ground so we can act fast and stay simple. Our teams also have the chance to give back on a local level and make a difference through our corporate social responsibility program, Expedia Cares.

If you have a hunger to make a difference with one of the most loved consumer brands in the world and to work in the dynamic travel industry, this is the job for you.

Our family of travel brands includes: Brand Expedia®, Hotels.com®, Expedia® Partner Solutions, Egencia®, trivago®, HomeAway®, Orbitz®, Travelocity®, Wotif®, lastminute.com.au®, ebookers®, CheapTickets®, Hotwire®, Classic Vacations®, Expedia® Media Solutions, CarRentals.comTM, Expedia Local Expert®, Expedia® CruiseShipCenters®, SilverRail Technologies, Inc., ALICE and Traveldoo®.

Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, gender, sexual orientation, national origin, disability or age.