Customer Strategy, Associate Analyst

Job Description

The Role:

Our growing Customer Strategy team is looking for a Customer Strategy, Associate Analyst to support reporting, dashboard, and process documentation needs for our Customer team with a specific emphasis on supporting the needs of our Customer Success team. You will respond to reporting and dashboard requests for leaders to understand business trends, variance drivers, and identify opportunities to add value and reduce risk. You are a true problem-solver and will work to automate inefficient processes across our business. You will collaborate with our Customer Optimization and Leadership teams to help us align on data standards and principles.

Why You’ll Love This Role:

As part of our Customer Strategy team, you’ll have the opportunity to partner with our Customer Leadership team to support customer retention and upsell motions, while building on your skills in reporting and dashboard optimization. You’ll get to see the strategies you helped build come to life, and will be asked to provide insights throughout the planning process to help us ensure we’re driving high performance behavior and revenue generation. At the end of the day, your work will support Newsela’s growth and will ultimately help us deliver engaging products that inspire enthusiastic learning in K-12 schools nationwide.

Why We’ll Love You:

You are obsessed with analyzing data, spotting trends, and making recommendations based on the patterns you identify -- and you’ve done this successfully as part of a sales operations team before and are experienced in Salesforce. You have strong attention to detail and provide a structured, scalable approach to business problem solving. You are a self-starter who isn’t afraid to ask difficult questions and is comfortable interfacing with senior leadership. You love Excel, have experience in Looker (not required) or other data visualization tools. You may have experience in sales operations (territory planning, quota setting, and building scalable processes), but if not, you’re excited to learn these skills on the job.

About Newsela:

One of the fastest growing tech companies in K-12 education, Newsela was founded on the principle that while every child may have unique learning preferences, they all deserve a rich learning experience that ignites a love of learning. We built our platform based on learning science research to deliver the most engaging, authentic content to modernize how teaching happens in the classroom. Along with interactive assessments and tools, we provide teachers with digital content at five reading levels -- from +100 of the best sources -- that is relevant to the diverse backgrounds and interests of their students. Since we started in 2013, we’ve established a presence in 90% of U.S. K-12 schools and over 2.5M teachers and 37M students have registered with Newsela.