Regional Customer Success Manager

Job Description

The Role

As a Regional Customer Success Manager you are the “go to” partner for district leaders. Leveraging industry and regional knowledge, you will be building and managing relationships with key decision-makers. By breaking down their curricular goals, you will work together to make sure they are executing on their intended use case of Newsela. You will establish yourself as a trusted advisor managing every step of the client life cycle, leading to successful achievement of a district's desired outcomes and resulting in renewal and expansion of their Newsela subscription.

Why You’ll Love This Role

You will get to represent the future of education, enhance how districts and teachers engage students, and provide time-saving approaches that allow educators to design customized learning for different levels of learners. As an individual contributor who is part of a regional customer success team, you will have the opportunity to own your territory, manage the entire lifecycle of a partnership, and build business relationships that bring Newsela’s solution to classrooms district-wide. In addition to achieving your own renewal targets, you will get to work with an enthusiastic, cross-functional team to catapult Newsela’s growth as we scale our national customer success organization.

Why We’ll Love You:

With 3+ years experience managing a portfolio of accounts, you have a demonstrated ability to drive revenue through growth, retention and expansion. You are meticulous about understanding your clients’ goals and are their biggest advocate in ensuring they achieve them. You leverage your strong product knowledge and regional expertise with your relationship building skills to make yourself a trusted partner that clients love working with. You have a mastery in strategically planning and executing your client interactions, regularly checking the pulse and proactively reaching out to them to ensure satisfaction and renewals.

About Newsela

Newsela is an Instructional Content Platform that combines engaging, leveled content with integrated formative assessments and insights to supercharge engagement and learning in every subject. Students and teachers use Newsela to find digital content from 100+ of the best sources—from National Geographic to NASA, Biography.com to Encyclopedia Britannica, the Washington Post to the Wichita Eagle. Content is instructionalized to meet students where they are, with interactive tools and analytics to take them where they want to go. Newsela has become an essential solution for schools and districts, with a presence in over 90% of U.S. K-12 schools. Newsela is the content platform for the connected classroom.