Sales Manager (Outbound - Tax)

Job Description

Summary:

The Legalzoom Team is seeking an experienced, successful, and passionate Sales Manager to lead and grow a sales team to provide a world class experience for our customers and employees. The challenges and opportunities of a continuously evolving business make leadership at Legalzoom a rewarding career. It’s your job to lead the team and seek solutions that create a high performing work environment and outcomes. Duties include but are not limited to coaching a team of sales representatives, enabling them to exceed their quotas consistently. Run weekly 1-on-1s with each direct report to help them overcome roadblocks and chart their long-term career growth. Monitor team KPIs and proactively identify the actions that your team members can take to improve each month. Demonstrate a “never quit” attitude and instill tenacity and resilience in your team. Analyze team performance data to suggest scalable improvements to core sales processes and sales training. Foster a transparent, inclusive, and achievement-oriented team culture. You will be responsible for building and inspiring a high performing team of unique individuals who deliver positive experiences for Legalzoom customers as they begin their journey of forming businesses and protecting their families.

Key Qualifications:

• Proven ability to drive amazing customer experience and results through team development.
• Passion for people development and ownership of the customer experience.
• At least 4 years of experience in a quota-carrying sales position.
• Track record of overachievement against individual and team quotas.
• Examples of sales reps you’ve coached from underperforming to high-achieving
• Document training, team-building, and sales process plays that work and share them with your colleagues to drive improvement across your organization.
• Strong empathy for peers, direct reports, and customers.
• You have excellent communication skills and the ability to motivate behavior change.
• You’re adaptable and open to changing processes when it’s right for your team, your organization, and the customers you serve.
• Experience with diplomatically managing multiple commitments to customers, staff, and operations.
• Strong leadership skills: set clear priorities and performance goals for the team and eliminates barriers to the team’s success.
• Sound business judgment and ability to handle multiple wide-ranging matters, conflicting priorities, while exploring new areas of expertise as business needs change.
• Analytical and creative thinker with a can-do attitude and flexibility to accommodate to evolving business needs.
• Thrives on a team where expertise is shared and feedback is welcomed.
• Effective time management including ability to multi-task, organize and prioritize.

Additional Requirements:

• You have demonstrated a solid track record of leadership ability with at least 3+ years of experience in a contact center / customer facing setting.
• Cross-industry experience is welcome.
• You have a passion for learning about Legalzoom products and obsess about improving the customer’s journey to exceed their expectations.
• You’ll need to be flexible with your schedule. Your work hours will be based on business needs.