Data Analyst - Payments

Job Description

Hi, We’re AppFolio.

We’re innovators, changemakers, and collaborators. We’re more than just a software company — we’re a cloud-based powerhouse that creates products to make our customers’ lives easier. We’re revolutionizing the way people do business, and we want your ideas, your enthusiasm, and your passion to help us keep on innovating.

We love where we work, and you can, too.
Who Are We Looking For?

A Data Analyst who can serve Payments Operations, via KPI insight, data stewardship, data table creation, data querying, dashboarding, and analyses, while identifying opportunities to optimize the business, in coordination with the wider Payments organization.

What You’ll Do

• Use best-practice Payments Analytics to inform KPI definition and reporting
• Coordinate with stakeholders on the best way to track the Payments performance.
• Define KPI set by revenue stream, for clarity of business operations.
• Work with Payments Analytics to produce data pulls for KPIs or metric values.
• Provide regular recurring reporting and analytics for Payments Analytics.
• Maintain all backend table calls that deliver KPI values or feed reports.
• Create and maintain sophisticated Tableau dashboards for Payments operations
• Collaborate with the Analytics Engineering team to make use of the necessary data and make requests for additions/changes where needed.
• Create the framework and logic for the dashboard to auto-update and provide a clear, live view into the health of Payments.
• Maintain Payments dashboard suite in functionality, logic, and accuracy.
• Work with Payments Leadership to ensure dashboards provide the necessary visibility for business operations.
• Produce and support data analyses of the Payments business, to inform business decisioning
• Help provide data to be available and ready for analyses/experiments
• Support analyses and provide best-practice strategies
• Assist in defining hypotheses based on observations and partner insights
• As needed, perform ad-hoc analyses for individual inquiries

Must-Haves

• BS or higher in Computer Science, Mathematics, Statistics or a related field; or equivalent professional experience.
• Minimum of 3-5 years of work experience in a Data Analytics role.
• Minimum of 3-5 years of work experience in a Payments business.
• Familiarity with the lifecycle of multiple payment methods (debit, credit, ACH, etc) required.
• Strong business acumen and experience in a business setting.
• Strong Tableau, SQL, and Excel skills required.
• Familiarity with R or Python preferred.
• Working knowledge of Salesforce suggested.
• Ability to support, work and communicate with a fast, cross-functional team.
• Excellent written and oral communication skills
• Listening and interpersonal skills; ability to communicate ideas in both technical and business terms
• Highly self-motivated and directed
• Proven analytical and creative problem-solving abilities
• Ability to effectively prioritize and execute tasks in a high-pressure environment

Analytics Values:

“Data-driven” means our narratives, interpretations, and conclusions are based on results from analysis and do not lead analysis.

• Anticipate Risks: We consider any potential risk of harm with results to any relevant population (e.g., customers, customers’ customers, etc.) and use this as part of our decision to conduct analyses and if so, how to do so ethically.
• Consider All Variables: We consider a wide range of potential variables to consider in analysis to ensure analyses are thorough and as objective as possible.
• Approach Testing Scientifically: Testing criteria are established by scientific means in order to avoid any bias towards particular groups/cohorts.
• Build Models Transparently & Ethically: Model inputs and their contribution to model results/decisions are transparent, understood, and documented. Productionized models are regularly assessed for unethical feedback loops or impacts.
• Impact-Aware: Decision-making connected to our tests and models considers the impact to all relevant populations, including but not limited to the business.

Our Story

AppFolio (NASDAQ: APPF) was founded in 2006 with the mission to revolutionize vertical industry businesses by providing great software and service. Our easy-to-use, cloud-based software helps our customers more effectively market, manage, and grow their businesses. Our software solutions exist in the real estate vertical, including AppFolio Property Manager and AppFolio Investment Management.

To find out more about what AppFolio has to offer, check out appfolioinc.com/careers.