Job Description

CAP - Technical Consultant

at Qualtrics (View all jobs)

TBD, United States

The Challenge

The Customer Success team drives usage, adoption, and maturity of Experience Management programs. We help our customers transform into experience organizations and aim to progressively increase their return on investment, creating Qualtrics champions. We partner cross-functionally across the organization to drive action for our customers and are involved in everything from building the product roadmap, to informing how we go to market, and determining how we sell and service accounts. In addition, the Customer Success team works to deeply understand our customers’ and industries’ core challenges and customize solutions utilizing the Qualtrics platform.

A Day in the Life

As a Technical Solutions Consultant, you will have the opportunity to:

• Quickly become an expert on the Qualtrics Experience Management (XM) Platform and related solutions
• Drive adoption and expansion of platform by solving complex technical implementations, deploying or optimizing technology and supporting strategic program reviews
• Train and teach clients on specific and new aspects of the Qualtrics Experience Management (XM) Platform and related solutions
• Work with our Product Management and Engineering teams to solve technical problems
• Continually adapt and develop in-depth product knowledge and learn new technologies
• Leverage your passion for the technology industry, strategic thinking skills and project management experience to excel in the role.
• Proactively identify implementation process improvements, determine root causes and overcome roadblocks.
• Work with Customer Success and Cross Functional leadership to drive operating model improvements to drive better services attach and customer experience during implementations

Minimum Qualifications

• 3-5 years of experience at a SaaS company
• A Bachelor’s degree or greater
• Proficient with HTML/CSS and Javascript
• Experience in client facing position and developing client relationships
• A superb communicator and problem-solver
• Entrepreneurial spirit with a high tolerance for ambiguity and complexity
• Experience with project implementation / delivery on a technical platform
• Ability to work cross-functionally
• Want to work at a fast-growing tech company

What Differentiates Us from Other Companies

• Work life integration is deeply important to us - we have frequent office events, team outings, and happy hours
• Qualtrics Experience Program - $1,500 for an experience of your choosing (eligible after a year)
• We take pride in our office's design aiming at fostering creativity from our rooftop views to an open and collaborative workspace
• 30 paid days off - 15 PTO + 5 Personal Days + 10 Holiday Closures (additional after a year)
• On top of standard benefits package (medical employees and their families, dental, vision, life insurance, etc.) we provide snacks, drinks, and free lunches in our office
• We believe in sharing Qualtrics success which is part of the compensation for all employees
• To learn more about what we value read about it directly from our employees Qualtrics Life stories