Quality Engineer

Job Description

The Gogo Business Aviation Quality Engineer is a key link in the quality of our operations and, in turn, the quality of our product. You will be a key contributor to our overall customer satisfaction and to the company profitability. The right candidate understands data analytic techniques, has an ability to work effectively with cross-functional teams and can be innovative and collaborative in their approach to problem solving.

COME ON BOARD THE GOGO BUSINESS AVIATION QUALITY TEAM!

How will you make a difference?

• Work with manufacturing, supply chain, engineering, customer support, and program management to resolve relevant quality-related issues raised by customers.
• Prepare and deliver all necessary quality reports as required by customers.
• Investigates customer complaints regarding quality. Serves as principal customer interface with respect to quality issues.
• Collaborate with the Manufacturing, Test Engineering and Development teams on product yield and reliability performance roadmaps during the product development cycle.
• Assist with conducting First Article Inspections, Supplier and Conformity Inspections.
• Develop process improvement plans using a variety of Quality and Continuous Process Improvement tools, including but not limited to Six Sigma, Lean Manufacturing, 5S, SPC, engineering studies, DOE, Gauge R&R, etc., to enhance overall quality.
• Support quality owned MRB timely material management and non-conformance report closure.
• Support Configuration Control Board (CCB) by reviewing engineering changes, understanding functional impact of changes, and issuing change requests as required.
• Ensure product conforms to drawing, specification, regulatory, and quality standards.
• Support the Quality Management System by ensuring documentation/records and related processes are adhered to and maintained.
• Participate in ISO 9001/AS9100, FAA, Customer, and Internal audits, supporting corrective action resolution as required.

Qualifications

• Bachelor’s degree in a Technical discipline or an Associate’s degree in a Technical discipline
• Minimum of 2 years of relevant quality experience (Aviation/Aerospace experience is a bonus)
• Ability to travel up to ~10% (domestic and international)

Required Skills, Experience and Talents

• Practical experience with manufacturing methods
• Practical knowledge and ability to interpret geometric dimensioning and tolerancing (GD&T)
• Proficient in practical understanding and application of risk analysis techniques including Design Failure Modes & Effects Analysis (DFMEA ) and Process Failure Modes & Effects Analysis (PFMEA)
• Proficient with office software applications and a proven ability to use basic data analysis tools
• Ability to quickly learn and develop new processes
• Demonstrated practical experience in effectively leading others through structured problem-solving exercises.
• Self-driven to achieve defined goals and metrics, requiring minimal supervision.
• Effective teamwork, interpersonal, and communication skills, both written and verbal.
• Exceptional analytical, problem solving & root-cause analysis skills
• Ability to multi-task & handle tasks with competing priorities effectively

Preferred Skills, Experience and Talents

• Mechanical design and analysis
• Lean Six Sigma certification or Demonstrated understanding of continuous quality / process improvement tools
• ASQ Certified Quality Engineer (CQE)
• Familiarity with Agile PLM and UniPoint for data documentation in Non-Conformances, Corrective Actions and Engineering Change Requests
• Experience leading and implementing change
• Experience performing internal audits and participating in external audits
• Experience working in a company that has implemented and maintained a certified ISO 9001 and/or AS9100 Quality Management System

Compensation: $79,000 - $99,000

Target Annual Incentive: 5% of base compensation

Incentive Stock Program Eligible: Yes

Benefits: Gogo offers competitive benefits including medical, dental and vision coverage with plans that can fit each employee’s needs. We offer an immediate vesting 401k plan, paid time off and volunteer time off. Employees have the option to participate in an Employee Stock Purchase Plan. Visit the Careers page on our website for more information at www.gogoair.com/careers.

Gogo is the leading global provider of network and broadband connectivity products and services for the business aviation market. We offer a customizable suite of smart cabin systems for highly integrated connectivity, inflight entertainment and voice solutions. Gogo's products and services are installed on thousands of business aircraft of all sizes and mission types from turboprops to the largest global jets, and are utilized by the largest fractional ownership operators, charter operators, corporate flight departments and individuals.

There are nearly 1,700 business aircraft currently flying with Gogo’s AVANCE L5 or L3 installed. As of third quarter earnings reported on Sept. 30, 2020, Gogo had more than 10,000 connected aircraft, comprised of 5,577 aircraft flying with its air-to-ground (ATG) systems onboard, and 4,737 aircraft with satellite connectivity installed. Connect with us at business.gogoair.com.

Gogo is an equal opportunity employer and works in compliance with both federal and state laws. We are committed to the concept regarding Equal Employment opportunity. Qualified candidates will be considered for employment regardless of race, color, religion, age, sex, national origin, marital status, medical condition or disability. The EEO is the law and is available here.

Gogo participates in E-Verify. Details in English and Spanish. Right to Work Statement in English and Spanish.