Engineer - Global Services Group Tech

Job Description

You Lead the Way. We’ve Got Your Back.

At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we’re supporting our customers’ financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly redefining what’s possible — and we’re proud to back each other every step of the way. When you join #TeamAmex, you become part of a diverse community of over 60,000 colleagues, all with a common goal to deliver an exceptional customer experience every day.

Build Platforms and Capabilities that Provide Superior Customer Service.

Be a part of our team as we transform our Digital Customer interactions across the American Express Global Servicing Network inclusive of chat, messaging, email, and more! Our engineers build with quality while cultivating an environment of continuous improvement. So, if being a part of a highly skilled technical team in a fast paced, agile environment is your dream job, there’s no better place to build a career.

You won’t just keep up, you’ll break new ground.

There are hundreds of opportunities to make your mark on technology and life at American Express. Here’s just some of what you’ll be doing:

• Taking your place as a core member of an Agile team driving the latest development practices.
• Writing code and unit tests, working with API specs and automation.
• Identifying opportunities for adopting new technologies.
• Be a part of highly talented, transformational, and dynamic engineering team working on architecture, design, engineering, and implementation of digital customer contact solutions.

Responsibilities

• Build applications to solve & support critical, complex capabilities across platforms for advanced contact center technologies.
• Drive the solution delivery lifecycle for digital capabilities in contact center (Genesys preferred).
• Genesys e-services configuration (Nice to have).
• Research and analysis across complex delivery requirements; build working prototypes to validate proposed solutions and minimize risk associated with delivery efforts.
• Partner with other senior level engineers, architects and platform owner to help set technical direction and strategic objectives.
• Be a technology evangelist and innovator introducing new tools and technologies to American Express.
• Identify new use cases and opportunities to embrace emerging & innovative technologies and be a functional liaison to our business partners

Are you up for the challenge?

Qualifications:

• Experience in Software Development in a professional environment and/or comparable experience
• Proven experience in contact center technologies (Genesys preferred), working both at an Enterprise and Domain levels, including major transformation programs
• Hands on experience in Java, Javascript and ECMA script is a must
• Thorough understanding Web Service technologies, data structure fundamentals and experience in building API's
• Experience in working with highly productive cross functional teams using Agile/Scrum/Kanban project methodologies
• Experience with large scale systems and resource management
• Ability to work in cross functional teams.
• Bachelor’s Degree in Computer Science, Computer Science Engineering, or equivalent experience
• Excellent written and verbal communication skills
• Strong inter-personal, organization and prioritization skills

Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, age, or any other status protected by law.