Product Analyst

Job Description

PagerDuty is interviewing , onboarding, and working 100% virtually at this time. As we look to the future, we plan to be ‘distributed by design’, meaning unless your job requirements make it necessary to be in a PagerDuty office, you may choose to work in-office, remotely, or hybrid. We’re focused on inclusion and employee well-being by building a culture that isn’t location specific, and gives equal opportunity to everyone—regardless of where you are working. Overview PagerDuty is a digital operations management platform that empowers the right action, when seconds matter. For the teams who build and run digital systems, PagerDuty is the best way to manage the urgent, mission-critical work that is essential to keeping digital services always on. We make it easy to handle any unplanned task, event, or opportunity, right away. We’re growing fast and looking for ambitious people who share our values and customer devotion mindset to join our high caliber team. Together we’re building a company that will endure and products people will love for generations to come. We believe that people do their best in a culture that fosters inclusion, innovation, and success. Our values - Champion the Customer, Take the Lead, Run Together, Ack + Own and Bring Yourself - serve as the foundation of our collaborative and dynamic culture. Whether it’s conducting a retrospective, participating in our monthly Hackdays, cranking out a new product feature, supporting our two PagerDuty bands, or doing our day to day work, Dutonians live and breathe these five values every day. Together, we solve real customer issues and fulfill our mission of connecting teams to real-time opportunities and elevate work to the outcomes that matter. Solve for what’s next—at PagerDuty. PagerDuty is looking for a Product Analyst who is passionate about data, analytics, and product research. PagerDuty Product Analysts are skilled, curious, and driven to find the right answers that will impact business decisions through analysis and formulation of critical insights. This role has high exposure within the company as you will often be working with senior leadership. Accordingly, strong communication skills will be key. As a Product Analyst, you will have a deep knowledge of the data analysis process, data analysis tools, and analytics best practices. You will work quickly and confidently while delivering high-quality output. You have a significant understanding of our business and product to employ the right methods and data to answer questions in hand.

Key Responsibilities

• You will be reporting to the Sr Product Analytics Manager, joining a quickly growing team of Analysts.
• You will own data and analytics support to one of our product teams.
• You will query our Snowflake data warehouse to conduct exploratory data analysis to uncover valuable insight.
• You will analyze the nature of our users and accounts to monitor engagement and discover churn risk.
• You will help with strategic product planning.
• You will collaborate closely with Product Managers, Data Engineers, and Growth Analytics.
• You will communicate findings to a range of roles: other Analysts; Product Management; and Senior Leadership.

Skills and Attributes

• Advanced data analysis skills.
• Passion for learning and driving to an answer.
• Ability to turn data into answers to complex questions.
• Detail-oriented while considering the big picture.
• Comfortable with a fast-paced work environment and fielding responsibilities spanning multiple projects at any given time.

Minimum Requirements

• Bachelor's Degree in an analytical discipline such as Mathematics, Statistics, Economics, or Engineering.
• 3-5 years of professional experience as a Data / Business / Product Analyst or Consultant.
• Proficiency with SQL.
• Familiarity with an analytics programming language, such as Python or R.
• Proficiency with Business Intelligence (BI) tools for strategic reporting and analytical exploration.

Preferred Qualifications

• Fluency with SQL, particularly in the Snowflake environment.
• Proficiency with Python or R to dive deep into data to discover the properties of metrics, calculate marginal effects, and assess statistical significance.
• Proficiency with a cloud-based BI tool such as Periscope or Mode.
• Familiarity with A/B testing.
• SaaS / Startup Background.

PagerDuty Offers: - Competitive salaries and company equity - ESPP (Employee Stock Purchase Program) - Retirement plan with company match - Comprehensive benefits package from day one - Company paid parental leave - up to 22 weeks for pregnant parent, up to 12 weeks for non-pregnant parent - Paid vacation time - 3 weeks accruing in first year, 4 weeks accruing every year after - Paid holidays and sick leave - Paid employee volunteer time - 20 hours per year - Bi-annual company-wide hack weeks - Mental wellness programs About PagerDuty PagerDuty, Inc. (NYSE:PD) is a leader in digital operations management, serving over 13,800 customers and 700,000 users in 90 countries, including 60% of the Fortune 100. Led by CEO Jennifer Tejada, 50% of our board of directors is comprised of women, 45% of our managers are from underrepresented groups, and we are a proud member of the Pledge 1% Movement, committed to donating 1% Equity, 1% Employee time, and 1% Product to accelerate change in our communities. At PagerDuty, we believe you do your best work in a culture that fosters inclusion, well-being, and innovation. As a Dutonian, you will have ample opportunities to advance your career and connect with colleagues: virtual all hands calls, learning & development programs, bi-annual hack weeks, volunteering events, ERGs (employee-run groups focused on cultivating a sense of belonging for all) - there’s something for everyone. Learn more on Instagram, @pagerdutylife. From how we build our teams to who sits in the boardroom, we hope you can see yourself at PagerDuty. Additional Information PagerDuty is for people. Meaning, we extend opportunities to a broad array of candidates, including those with diverse workplace experiences and backgrounds. Whether you're new to the corporate world, returning to work after a gap in employment, or simply looking to transition or take the next step in your career path, we are excited to connect with you. PagerDuty is committed to creating a diverse environment and is an equal opportunity employer. PagerDuty does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status. PagerDuty is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. Should you require accommodation, please email [email protected] and we will work with you to meet your accessibility needs. Our stewardship of the data of many thousands of customers means that a background check is required to join PagerDuty. We will, nonetheless, consider for employment qualified applicants with arrest and conviction records in a manner consistent with local requirements. PagerDuty uses the E-Verify employment verification program. To all recruitment agencies: PagerDuty does not accept agency resumes. Please do not forward resumes to our jobs alias, PagerDuty employees or any other company location. PagerDuty is not responsible for any fees related to unsolicited resumes. Apply for this job