Workplace Experience Coordinator - London

Job Description

PagerDuty is interviewing , onboarding, and working 100% virtually at this time. As we look to the future, we plan to be ‘distributed by design’, meaning unless your job requirements make it necessary to be in a PagerDuty office, you may choose to work in-office, remotely, or hybrid. We’re focused on inclusion and employee well-being by building a culture that isn’t location specific, and gives equal opportunity to everyone—regardless of where you are working. Overview PagerDuty is a digital operations management platform that empowers the right action, when seconds matter. For the teams who build and run digital systems, PagerDuty is the best way to manage the urgent, mission-critical work that is essential to keeping digital services always on. We make it easy to handle any unplanned task, event, or opportunity, right away. We’re growing fast and looking for ambitious people who share our values and customer devotion mindset to join our high caliber team. Why We Need You: PagerDuty is looking for a customer service oriented, resourceful, personable and extremely organised Workplace Experience Coordinator for our rapidly growing London office. In addition to taking care of our workplace and day to day requests that keep the office running smoothly, our Workplace Experience Coordinators are the “face” of PagerDuty to our employees and visitors. This role requires an outgoing, positive self-starter with strong attention to detail, professionalism and superb communication skills.

Key Responsibilities:

• Responsible for the smooth operations of our offices, delivering a positive employee experience, including employment anniversaries and birthdays
• Responsible for space planning to meet the needs for team collaboration and productivity
• Responsible for the day to day relationship with landlord (currently WeWork)
• Assist in assessing real estate needs, identifying new office space (as needed), and move management (as needed)
• Embody the PagerDuty culture and create a warm, welcoming experience for our employees and guests
• Responsible for managing and organising internal EMEA events (trainings, business meetings, happy hours, meet-ups, and Team social events)
• Coordinate with marketing to organise small sales, marketing and customer events on-site and off-site
• Be the first point of contact for new hires when it comes to questions about the office, and assist with the internal onboarding processes, delivering a welcoming experience
• Manage food and beverage services, catering for the office as needed
• Organise office volunteer events to ensure employees meet 1% pledge
• Responsible for office health and safety programs
• Take pride in keeping the office, meeting rooms, and common spaces well organised and tidy
• Assist in ordering office supplies, booking meeting rooms, managing access cards, and invoicing processes
• Manage access control for the office
• Provide administrative support to EMEA Sales Leadership, with occasional note and action taking on leadership meetings
• Other duties as assigned

Skills and Attributes:

• Excellent oral and written communication skills
• Excellent organisation and project management skills
• A self-starter who seeks out opportunities to make improvements around the office and in our processes
• Willing to roll up your sleevesExperience in organising in-house events
• An outgoing personality with strong customer service orientation
• A keen understanding of confidentiality and ability to deal with sensitive data

Minimum Qualifications:

• Must have 2+ years of office/facilities management experience, including the planning and execution of an office move for 30+ people
• Prior experience in office space search, site selection and office fit outs
• Must have experience working in fast-paced, high growth environments
• Must have prior experience with G-suite, Mac platformOn request, must be able to work evenings to assist with events

Preferred Qualifications:

• Bookkeeping & budgeting experience
• Prior vendor negotiations and vendor management experience
• Prior experience with HR and recruiting administration
• Project management experienceBasic knowledge of SFDC software

PagerDuty Offers: - Competitive salaries and company equity - ESPP (Employee Stock Purchase Program) - Retirement plan with company match - Comprehensive benefits package from day one - Company paid parental leave - up to 22 weeks for pregnant parent, up to 12 weeks for non-pregnant parent - Paid vacation time - 3 weeks accruing in first year, 4 weeks accruing every year after - Paid holidays and sick leave - Paid employee volunteer time - 20 hours per year - Bi-annual company-wide hack weeks - Mental wellness programs About PagerDuty PagerDuty, Inc. (NYSE:PD) is a leader in digital operations management, serving over 13,800 customers and 700,000 users in 90 countries, including 60% of the Fortune 100. Led by CEO Jennifer Tejada, 50% of our board of directors is comprised of women, 45% of our managers are from underrepresented groups, and we are a proud member of the Pledge 1% Movement, committed to donating 1% Equity, 1% Employee time, and 1% Product to accelerate change in our communities. At PagerDuty, we believe you do your best work in a culture that fosters inclusion, well-being, and innovation. As a Dutonian, you will have ample opportunities to advance your career and connect with colleagues: virtual all hands calls, learning & development programs, bi-annual hack weeks, volunteering events, ERGs (employee-run groups focused on cultivating a sense of belonging for all) - there’s something for everyone. Learn more on Instagram, @pagerdutylife. From how we build our teams to who sits in the boardroom, we hope you can see yourself at PagerDuty. Additional Information PagerDuty is for people. Meaning, we extend opportunities to a broad array of candidates, including those with diverse workplace experiences and backgrounds. Whether you're new to the corporate world, returning to work after a gap in employment, or simply looking to transition or take the next step in your career path, we are excited to connect with you. PagerDuty is committed to creating a diverse environment and is an equal opportunity employer. PagerDuty does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status. PagerDuty is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. Should you require accommodation, please email [email protected] and we will work with you to meet your accessibility needs. Our stewardship of the data of many thousands of customers means that a background check is required to join PagerDuty. We will, nonetheless, consider for employment qualified applicants with arrest and conviction records in a manner consistent with local requirements. PagerDuty uses the E-Verify employment verification program. To all recruitment agencies: PagerDuty does not accept agency resumes. Please do not forward resumes to our jobs alias, PagerDuty employees or any other company location. PagerDuty is not responsible for any fees related to unsolicited resumes. Apply for this job