Renewals Manager

Job Description

As a Renewals Manager at Remix by Via, we are looking for someone who is driven, curious, intelligent and deeply passionate about your craft. You will remove barriers to customer retention and collaborate with the broader Partner Success team to deliver a high value customer experience at time of renewal. This is a demanding role that requires strong leadership, priority management, attention to detail and interpersonal skills.

What You'll Do

• You will own, drive, and lead the renewals process in collaboration with the Partner Success team to preserve and enhance customer contracts and relationships
• You will actively engage with key decision-makers to identify customer requirements and uncover roadblocks to ensure on-time commitments
• You will maintain and report an accurate rolling 90-day forecast of renewals in your territory
• You will negotiate and execute renewal contracts (in partnership with legal and finance) that align to customer goals
• You will discover and identify up-sell/cross-sell opportunities upon contract renewal to maximize customer growth

Who You Are

• 3+ years of Sales / Customer Success / Account Management experience preferably within an Enterprise SaaS organization
• Experience with Salesforce along with a high level of proficiency with Salesforce
• Consistent track record of achieving personal and team goals
• Ability to grow business in a strategic manner, i.e. creating new processes and initiatives
• Bachelor’s degree required

What Catches Our Eye

• Transportation experience, either in public sector or consulting
• Strong communication skills, either with diverse sets of stakeholders or in presentation formats

We’re Via, and we build technology that changes the way the world moves. We pioneered the TransitTech category to ensure that the future of transportation is shared, dynamic public mobility — the kind that reduces carbon emissions across congested cities, minimizes reliance on private cars, and provides everyone with accessible, efficient, and affordable ways of getting around. With the addition of Remix into our portfolio, we created the first end-to-end TransitTech solution for cities and transit agencies, offering world-class software, service design, and operational expertise to fundamentally improve the way the world moves. We’re committed to building and nurturing a team as diverse as the communities we serve. Bringing transportation equity to the world begins with championing equal opportunity in our own offices. All backgrounds, identities, and voices are welcomed and celebrated here. Ready to join the ride? We are committed to a workplace that reflects the community we serve. We especially encourage women, people of color, and others who are underrepresented in the tech industry to apply. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Apply for this job