About the role
Chime is growing our member (customer) experience organization, focused on developing and implementing a world-class member experience strategy that delivers a positive, meaningful experience across all touchpoints. It is built around 3 guiding principles:
As the Senior Manager of the Consumer & Growth Account Support team, you will be a key leader in the future of member support experiences at Chime. You will lead a team of product operations managers responsible for driving continuous process improvement initiatives across Chime’s suite of products, as well as leading the project management of new product and feature roll-outs. You will guide your team to partner closely with cross-functional stakeholders to develop data-driven hypotheses and solutions that enable frictionless experiences and rapid, high quality support experiences.
In this role, you’ll coach, inspire and develop your team, help drive Product and Support strategy & cross-functional initiatives and prioritize projects, all while leading your team in advocating for Chime members . You’ll stay close to the work by directly owning relationships with product leaders and product managers across our member experience teams as you build business plans and project manage through new product and feature roll-outs.
This job cannot be performed in the state of Colorado.
In this role, you can expect to:
To thrive in this role, you have:
A little about us
We created Chime because we believe everyone deserves financial peace of mind. By eliminating unnecessary fees and helping people grow their savings automatically, we’ve empowered millions of Americans to take control of their finances.
Chime is the largest and fastest-growing U.S. player in the challenger-banking space. Through our banking partners, we offer access to bank accounts with fee-free overdraft, provide members the chance to receive early access to their paychecks, help them improve their credit, and more!
We’ve built one of the most experienced leadership teams in Fintech and were recently valued at over $25.5B. We’ve raised over $1.7B in funding from leading investors including Sequoia Capital Global Equities, SoftBank Vision Fund 2, General Atlantic, Tiger Global, Dragoneer, DST, Coatue, Iconiq, Menlo Ventures and others.
What we offer
We know that great work comes from great, and inclusive teams. At Chime, we specifically look for individuals of varying strengths, skills, backgrounds, and ideas. We believe this gives us a competitive advantage to better serve our members and helps us all grow as Chimers and individuals.
We hire candidates of any race, color, ancestry, religion, sex, national origin, sexual orientation, gender identity, age, marital or family status, disability, Veteran status, and any other status. Chime is proud to be an Equal Opportunity Employer and will consider qualified applicants with criminal histories in a manner consistent with the San Francisco Fair Chance Ordinance. If you have a disability or special need that requires accommodation, please let us know. To learn more about how Chime collects and uses your personal information during the application process, please see the Chime Applicant Privacy Notice.
About Chime
Chime helps members avoid bank fees, save money automatically, and lead healthier financial lives.
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