Salesforce Administrator

Job Description

Lambda School is on a mission to pioneer a new model of accessible higher education with no upfront costs and where the school invests in the students instead of the other way around. We are rethinking learning so that we can address the needs of both students and employers in tandem. We’re a progressive alternative to traditional college and fast track bootcamps. Lambda School is an intensive program and an immersive live, online curriculum that teaches people the hard and soft skills they need to launch a new tech career. We offer both full time and part time courses to our students. Lambda School has successfully completed funding rounds with premier tier venture investors and we have students in almost every State across the United States. We’re looking for passionate, talented people who want to change the way the world thinks about higher education and unlock human potential, regardless of circumstance. If that sounds exciting to you, let’s talk. Our success depends on building teams who can challenge each other's assumptions with fresh perspectives. To that end, we don’t just accept differences – we celebrate them. Lambda School welcomes a diverse pool of applicants, including those from historically marginalized groups and non-traditional backgrounds who can appreciate the diverse student communities that we serve and are looking to grow into. This includes women, people with disabilities, people of color, formerly incarcerated people, individuals who are lesbian, gay, bisexual, transgender, queer and/or gender nonconforming, first and second generation immigrants, veterans, and people from different socioeconomic backgrounds. We’re looking for a Salesforce Administrator to help lead the ongoing development of our Salesforce.com environment. The ideal candidate will have a record of success in improving processes and adoption using the Salesforce platform. This person will work closely with functional leaders, organizational units, and subject matter experts to identify, configure, deploy, and maintain business processes. They will also be responsible for executing the day-to-day configuration, support, maintenance, and improvement of our platform. This is an exciting opportunity for a Salesforce Administrator to support a complex and dynamic implementation within a fun, fast-paced, and growing organization. If you love to build solutions on Salesforce, we should talk!

What You'll Do:

• Work with a small Salesforce team and broader engineering team to design and implement solutions across departments, including Admissions, Marketing, Student Success, School Operations, Outcomes, Repayment, Alumni Programs, etc.
• Advocate for Salesforce within the organization and how to leverage Salesforce to creatively solve complex problems and improve student and staff experience
• Help design scalable solutions, and build out enhancements and new functionality on the Salesforce platform, including Sales Cloud, Service Cloud, and Experience Cloud
• Work with stakeholders to define and document development requirements and design/implement scalable solutions
• Work with leadership to track, prioritize, and resolve any system bugs
• Assist in training of new users and growing the Salesforce.com skill set across the organization
• Provide support related to third-party integrated apps and workflows as needed
• Help support basic administrative functions including user account maintenance, reports and dashboards, troubleshooting, and other routine tasks as needed

What You'll Need:

• Experience as a Salesforce Administrator
• Experience with Salesforce
• Experience with Cloud (formerly known as Community Cloud) is a strong plus
• Marketing Cloud experience or familiarity with other marketing automation platforms (Pardot, Marketo, etc.) is a plus
• Proven ability to design and implement new processes and facilitate user adoption
• A demonstrated ability to understand and articulate complex requirements
• Strong data management abilities
• Strong understanding of the Salesforce platform, with the ability to build custom apps and objects, formula fields, workflows, custom views, and other content of advanced complexity
• Experience building flows and process builders, and leveraging declarative automation features
• Basic understanding of Apex, Aura Components, and/or Lightning Web Components is helpful, but not required
• Ability to thrive in a fast-paced, student-centric organization
• Demonstrated ability to meet deadlines, and to handle and prioritize simultaneous requests
• Creative and analytical thinker with strong problem-solving skillsMust demonstrate exceptional verbal and written communication skills
• Ability to assess the impact of new requirements on Salesforce.com and effectively balance user-requested functionality with long-term platform stability and scalability

Lambda School is an equal opportunity employer that does not discriminate on the basis of actual or perceived race, creed, color, religion, national origin, ancestry, age, physical or mental disability, pregnancy, genetic information, sex, sexual orientation, gender identity or expression, marital status, familial status, domestic violence victim status, veteran or military status, or any other legally recognized protected basis under federal, state or local laws. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Lambda School is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. Please let us know if you need assistance or an accommodation due to a disability. Apply for this job