Strategic Customer Success Manager, you will work closely with management, team members and clients to contribute to the overall execution and delivery of service specific to the Unemployment Claims line of business. This candidate is a highly skilled member of the department with working knowledge of client requirements, system capabilities, auditing principles/practices and data analytics. You will be responsible for maintaining loyalty and advocacy in our Unemployment Claims customer base. This goal will be achieved by regularly engaging with customers to promote product adoption strategies, delivering insights which help drive improvement in the customer’s UC program which will strengthen our relationship with customers. The Strategic Customer Success Manager will also assist the Senior Director in fielding new support requests, assigning new clients within the team, coaching new Success Managers, and handling the highest complexity clients in their own book of business.
What you’ll do
What could set you apart
We offer comprehensive compensation and healthcare packages, 401k matching, paid time off, and organizational growth potential through our online learning platform with guided career tracks.
If this sounds like somewhere you want to work, don’t delay, apply today - we’re looking for you!
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Primary Location:
USA-St. Louis-Rider TrailFunction:
Function - Sales and Account ManagementSchedule:
Full timeAbout Equifax
Equifax manages financial, demographic, employment, and marketing information in the U.S., Canada, the U.K, and Brazil for commercial uses.
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