Process and Technology Manager

Job Description

Coursera was launched in 2012 by two Stanford Computer Science professors, Andrew Ng and Daphne Koller, with a mission to provide universal access to world-class learning. It is now one of the largest online learning platforms in the world, with 92 million registered learners as of Sept. 30, 2021. Coursera partners with over 250 leading university and industry partners to offer a broad catalog of content and credentials, including Guided Projects, courses, Specializations, certificates, and bachelor’s and master’s degrees. Institutions around the world use Coursera to upskill and reskill their employees, citizens, and students in many high-demand fields, including data science, technology, and business. Coursera became a B Corp in February 2021. As the Process and Technology Manager you will drive process improvement and help evolve how our Sales teams leverage our CRM ecosystem to drive process efficiencies and Sales productivity. Reporting into the Revenue Strategy and Operations team, this role will work closely with leaders in Sales, Strategy, Revenue Accounting, and Operations to streamline and automate processes and gather system requirements to implement new features in Salesforce.com and 3rd party applications that support the Sales process and forecast. The ideal candidate should be a problem solver with project management skills, have a strong understanding of the B2B Subscription SaaS model and metrics, and have a track record of using Salesforce.com and other 3rd party applications to automate manual processes and improve Sales productivity. If you thrive in and enjoy a fast-paced, innovative, cross-functional working environment, this will be a good opportunity for you.

Responsibilities:

• Become a subject matter expert on Coursera’s B2B Lead to Order Processes and it’s CRM ecosystem that includes Salesforce.com , Salesforce CPQ, Clari, and other 3rd party applications.
• Partner with Product Management to maintain and drive new initiatives for our B2B Web Sales Channel.
• Meet with stakeholders in Sales, Marketing Ops, and Strategy to identify strategic and tactical requirements and recommend solutions based on industry trends and professional business knowledge
• Oversee implementation projects from beginning to completion including production of training and enablement guides
• Partner with Salesforce.com development teams to identify and deliver Sales process automation solutions that delight our internal stakeholders
• Proactively drive a high degree of CRM data quality by leveraging creative system solutions and delivering end user training

Basic Qualifications:

• 4+ years of experience working in Revenue Operations focused on process and systems or working as a lead analyst in Saleforce.com consulting practice
• Experience working with Salesforce.com , Salesforce CPQ, Clari, CLM, and Data Enrichment tools
• Strong ability to prioritize & manage multiple projects with strong attention to detail
• Methodical and analytical. Able to translate problems into solutions

Preferred Qualifications:

• Salesforce.com administration and certifications are a plus
• Experience with the subscription SaaS model and metrics

If this opportunity interests you, you might like these courses on Coursera: Business Metrics for Data-Driven Companies Influencing: Storytelling, Change Management and Governance Specialization Reports, Dashboards, and Customer Success in Salesforce Coursera is an Equal Employment Opportunity Employer and considers all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, age, marital status, national origin, protected veteran status, disability, or any other legally protected class. If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, please contact us at [email protected]. Please review our CCPA Applicant Notice here. Apply for this job