Shift Manager

Job Description

About us: The Wing is a growing community of professionals, artists and change agents from across the globe, who find sanctuary and productivity at our beautiful, shared workspaces, meaningful connections through our networking opportunities, career growth through our job platform and perhaps most importantly, support and camaraderie through sharing strategies and resources. Our vision is to create a space for our members to thrive and improve their lives by helping them pursue their ambition, grow their careers and forge meaningful connections that last a lifetime-giving them the space to soar! The Wing is looking for an energetic leader to add to our team who brings a passion for excellence, an entrepreneurial spirit and experience in all facets of our business as we expand our reach and grow. Why The Wing? At The Wing, we know that people are more than just their resume. You're encouraged to apply even if your experience doesn't precisely match the below. If your career has taken some unconventional paths, that's okay! Your passions and skills will stand out and this is what will set you apart. Here we believe that our team members should do good work and thrive and we understand that a robust benefits package and employee perks matter. We offer the following attractive employee perks to our employees: ∙ Career development planning and advancement ∙ Inclusive and dynamic business culture ∙ Flexible work hours ∙ Autonomy to thrive and build ∙ Comprehensive benefits package ∙ And More!

About You:

• Do you thrive in a role with autonomy?
• Are you enthusiastic about people and enjoy creating exceptional customer experiences?
• Are you an organized multi tasker who enjoys variety and teamwork?
• Do you consider yourself to have keen social perceptiveness and excellent verbal and non verbal communications skills?

Key Performance Objectives:

• Develop and grow a team - Our employee demographic is made up of full-time and part-time staff. You will help support the vision and drive the direction of The Wing reopening. This leader will be obsessed with developing the best and willingly develop and coach them to maximize their potential.
• Ensure high customer satisfaction - Effectively lead team members to anticipate and be attentive to the needs of community members. Take ownership of the shift by running efficiently and ensuring team members are utilized effectively. Deploy best practices and processes in all aspects of operations and handle or escalate member complaints with empathy, efficiency, and effective communication.
• Build flourishing communities - Lead by example with a strong sense of community and help create an intentional and inclusive environment aligned to the needs of our team members and any member of The Wing community.
• Demonstrate operational excellence - Be highly adept in day-to-day business operation functions, while upholding policies and procedures - this includes but is not limited to:
Leading & Owning the shift - the team, the space, the members Planning the shift - arranging deployment, opening & closing of space, leading top of shift huddle Ensuring space operations processes are executed as smoothly as possible Coaching team members and leading through all required space activities/responsibilities Providing communication and guidance to team members including sharing conference rooms and event bookings and new operational needs to be executed Answering member questions or resolving member situations or issues Executing on all zone responsibilities given space needs When appropriate, assisting with ordering and inventory for all areas of the space
• Collaborating with GM to consistently monitor, coach, and encourage all staff to meet the Wing service and brand standards through positive reinforcement

You have proven performance in:

• Hospitality, retail or customer service role
• Making quick but sound judgments and decisions
• Customer satisfaction
• Teamwork and working cross functionally
• Leading teams of 2 or more people

Nice to have but not required:

• Extensive hospitality background
• Experience in high volume, fast-paced environment

Physical Requirements:

• Ability to carry up to 30lbs
• Ability to stand or walk for long stretches of time

Your career path: Career growth for individuals that succeed in this role could potentially look like: Shift Manager → General Manager What do you want to do next in your career? Opportunities are endless here at The Wing. Come build with us! Your unique experiences are valuable. Any additional skills you have that aren’t on our qualifications list could make you a top candidate and supersede our pre-written qualifications. We encourage you to apply. Join The Wing talent community: Not ready to apply just yet? Email us at [email protected] to receive job alerts that match your interest or reach out on specific questions regarding this role. At The Wing, we welcome people from all backgrounds, ethnicities, cultures, and experiences. We are committed to a diverse, equitable and inclusive workplace. The Wing is an equal opportunity employer. We do not discriminate on the basis of race, color, ancestry, religion, national origin, sexual orientation, age, citizenship, marital or family status, disability, gender identity or expression, veteran status, or any other legally protected status. We will ensure that individuals with disabilities are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Apply for this job