Job Description

From the start, we’ve made it our mission to break down barriers and create equitable access to great jobs. With our most recent round of funding, we’re expanding our mission to build a platform students love, that helps early talent of all backgrounds receive access to opportunities – no matter who they know or where they go to school. Learn more about Handshake’s $80M Series E funding round .

Handshake is the largest early career network, helping millions of students from all backgrounds get hired and launch their careers with no connections, experience, or luck required. The Handshake community includes 18 million students and young alumni (9 million active students & alumni) from 1,400 educational institutions including four-year colleges, community colleges, boot camps, and 290+ minority-serving institutions. We connect up-and-coming talent across all 50 states with 600,000+ employers recruiting on Handshake - from every Fortune 500 company to thousands of small businesses, nonprofits, startups, and more. Handshake is headquartered in San Francisco with offices in Denver, New York, and London.

Everyone is welcome at Handshake. We know diverse teams build better products and we are committed to creating an inclusive culture built on a foundation of respect for all individuals. We strongly encourage candidates from non-traditional backgrounds, historically marginalized or underrepresented groups to apply.

If you are not sure that you’re 100% qualified, but up for the challenge – we want you to apply. We believe skills are transferable and passion for our mission goes a long way.

Your Impact:

As a Relationship Manager you are responsible for ensuring your education partners are healthy, happy, successful, and retained.

You will create repeatable and reusable tactics for driving engagement across our university partners' teams, which could include everything from webinars, email nurture, product hooks, etc. You will channel the voice of the customer both quantitatively and qualitatively to rally the necessary people and highlight success.

You will report to the Manager of Education Success, working closely with customer support, sales, and marketing to deliver a world-class customer experience and drive our business through renewals and expansions.

Your Role

Product Knowledge

• Answering questions regarding the Handshake product daily
• Identifying, diagnosing, and helping customers resolve data health issues
• Expanding and deepening product adoption and usage amongst your career center partners
• Gathering, documenting, and sharing best practices on how university partners can better leverage the platform to drive student engagement
• Deeply learning and understanding the career services space (operations, structure, and metrics)
• Consulting with university partners on their workflows to help them adapt their processes to the Handshake product and achieve student success
• Responding to detailed inquiries that require leveraging technical product knowledge combined with your strategic understanding of Handshake and our goals

Relationship Management

• Owning the core and executive relationships and ultimate success for a defined segment of university partners
• Effectively navigating a complex and nuanced set of relationships to build and maintain trust at scale
• Implementing the program of recurring and on-demand touchpoints with partners
• Transforming, deepening and leveraging relationships at varied levels with partners which may include developing collaborative programs, specialized meetups and tailored presentations upon request
• Maintaining acute awareness of staff make-up at partner schools and ability to assist with the transition of new team members

Partner Success, Health, and Retention

• Ensuring successful implementation for all new partners and partner offices in your book of business.
• Ensuring high and swift renewal rates. This may include the management of detailed contracts and security requests that are nuanced to each partner
• Tracking detailed subjective health assessments to pair with data-driven account health score.
• Collaborating with Handshake’s Product and Engineering Teams to ensure that customer needs are met in an efficient and timely manner.
• Understanding trends with your accounts via data reporting and dashboards and taking appropriate actions to keep account health high
• Using Industry landscape, current HigherEd trends, historical relationship health and product to articulate/advice /suggest clear actions

Operations and Marketing

• Helping scale, develop, document and peer-train on internal processes to support users & peers
• Assisting with content creation for marketing collateral to university partners
• Developing the relevant topic, format and audience attendance for targeted programming (meetups) for key Education partners
• Leading tailored presentations for select stakeholders on all 3 sides of the business (students, career services and employers).

Your Experience:

• Proven experience with SaaS and/or deep understanding of the higher education landscape
• Excellent communication skills and strong executive presence
• Ability to prioritize workload while maintaining high attention to detail
• Ability to internalize changing messaging and rapidly incorporate into customer convos
• Highly curious with “discovery” mindset
• High degree of technical aptitude
• Ability to think critically and empathetically about the customer’s needs
• Add value to a team environment by demonstrating enthusiasm and a collaborative spirit
• Adaptable to evolving business needs and willingness to contribute to process improvement
• Analytical, methodical approach to identifying challenges and measuring impact

Bonus Areas of Expertise:

• 4+ years of Career Services experience
• Experience with the Handshake platform

Benefits:

• Stock: Ownership in a fast-growing company.
• 401k: We care about your ability to save for your future.
• Family Focus: Parental leave and flexibility for families.
• Time Off: Flexible vacation policy to encourage people to get out and see the world.
• Healthcare: World-class medical, dental, and vision policies.
• Goodies: Whatever hardware and software you need to get the job done.
• Team Fun: Regularly scheduled events, sports, game nights, book clubs.
• Learning: Learning & Development opportunities for you to grow your skills and career.
• Great team: Working with fun, hardworking, nice people who are committed to making a difference!
• ...And much more!

We value diversity of all kinds, and are committed to building a diverse and inclusive workplace where we learn from each other. We are an equal opportunity employer and welcome people of all different backgrounds, experiences, abilities and perspectives.

Just browsing or not ready to apply? Keep in touch with us!