Senior Technical Writer/Editor (Remote)

Job Description

About Apollo.io : Founded in 2015, Apollo.io is a leading sales intelligence and engagement platform trusted by over 13,000 paying customers, from rapidly growing startups to the largest global enterprises. Our platform unifies a database of 200 million business contacts with advanced intelligence and engagement tools, to help over 500,000 sales, marketing, and recruiting professionals to connect with the right person at the right time with the right message, at speed and scale. In the last year, we've grown ARR 3x, quadrupled our active users, maintained profitability 18 out of the past 20 months, and recently closed a $110M Series C led by a Top 2 VC (not yet publicly announced) to fuel the next phase of our growth. Working at Apollo.io We are a remote-first inclusive organization focused on operational excellence. Our way of working ensures clear expectations and an environment to do your best work with ample reward. Your Role & Mission As a Senior Technical Writer/Editor at Apollo.io , you will help the Product Education team create clean, clear, and easy-to-understand written documentation and video content for the Apollo.io Knowledge Base by interfacing with SMEs in Engineering, Product Management, Support, and Sales. You'll work with SMEs and your own technical proficiency to collect the information you need to create succinct, well-informed documentation that helps our customers get the most out of the Apollo platform. This role reports to the Senior Manager of Product Education Competencies/Key Traits: * Organization and Planning: Able to plan, organize, schedule, and budget time in an efficient, productive manner. Focuses on key priorities and is willing to spend time at the onset of a project or task to think through all possible outcomes and plan the best path forward. * Honesty/Integrity: Does not cut corners ethically. Earns trust and maintains confidence. Does what is right, not just what is politically expedient. Speaks plainly and truthfully. * Communications: Able to speak and write clearly and articulately without being overly verbose. Maintains this standard in all forms of written and verbal communication to craft effective, succinct, and singularly focused documentation. * Customer Focus: Relentless commitment to delivering documentation that is genuinely helpful for customers and puts customer needs at the forefront of decision making. Openness to Criticism and Ideas: Often solicits feedback and reacts calmly to criticism or negative feedback. Is able to have their work reviewed and edited without reacting negatively. * Creativity/Innovation: Generates new and innovative approaches to problems. Creates and seeks out new approaches to processes, tools, technologies, and techniques as they relate to their core responsibilities. * Follow Through on Commitments: Lives up to verbal and written agreements. Can operate with little-to-none manager supervision and is driven by a desire to do great things even if no one is watching. * Attention to Detail: Does not let important details slip through the cracks or derail a project. Possesses a great “editor's” eye and is dissatisfied with work that only solves a problem part of the way. * Flexibility/Adaptability: Adjusts quickly to changing priorities and conditions. Copes effectively with complexity and change. Can juggle multiple demands and shift priorities with little to no friction. * Work Ethic/High Standards: Possesses a strong willingness to work hard and sometimes long hours to get the job done. Has a track record of working hard. Expects personal performance and team performance to be nothing short of the best. * Persuasion/Lateral leadership: Able to influence others around them without possessing formal authority. Maintains ownership, autonomy, and accountability in all job facets and interactions. Daily Adventures and Responsibilities: * Publish knowledge base articles to educate customers on how and why to use the Apollo.io platform * Write internal training articles to up-level the skills of your teammates * Draft and publish bi-weekly release notes externally on our KB and internally on the Notion wiki * Respond to and complete Knowledge Base update requests in our kb-management Slack channel * Work closely with technical SMEs to well-crafted and accurate content * Work with the TechComm team to improve the information architecture and overall quality of our product documentation * Complete recurring content audits to ensure Knowledge Base content stays fresh and accurate * Mentor less experienced technical writers on the team * Continuously learn more about the Apollo platform, improve your content and refine your approach to documentation Skills & Relevant Experience: * 3+ years experience interfacing with Developers/Engineers and Product Managers to create software documentation * 3+ Years in Technical Writing for a SaaS company * 3+ Years of experience crafting technical documentation for software * 3+ Years of experience creating screencasts, developing scripts, and recording voiceovers * Bonus points for teaching experience and experience developing course curricula What You'll Love About Apollo Besides the great compensation package and culture that thrives in openness and excellence, we invest tremendous effort into developing our remote employees' careers. The team embraces that we have a sole purpose: to help customers maximize their full revenue potential on the Apollo platform. This mindset opens us up to a lot of creative approaches to making customers successful at scale. You’ll be a significant part of a lean, remote team, empowered to really own your role as a proactive educator. We’re very collaborative at Apollo, so you’ll be able to lean on your teammates, even in adjacent departments, to help you achieve lofty goals. You’ll be supported and encouraged to experiment and take educated risks that lead to big wins. And, you’ll have a whole team remotely by your side to help you do it! Apply for this job