Account Manager (Hong Kong)

Job Description

About the Role
In this role, you are the face of ClassPass to our fitness and wellness partners. You already know how to manage client relationships, interpret their performance metrics, and come up with creative solutions to address their concerns.
You’re not afraid to cold call someone or strike up a conversation with someone you’ve just met. You are always coming up with ways to think outside the box whether it’s crafting a rockin’ pitch deck, putting together a win-win proposal or hitting the road to explore a new market!
Our Partnerships team is the key to our success. In this role, you will be identifying potential studio and gym partners to work with, pitching them the value of joining our platform and building long-lasting relationships with key contacts in the industry, managers and staff in creative and fun ways!
We're looking for an experienced Sales and Account Management professional to join the Partnerships team as we expand our Hong Kong business!
Key Responsibilities
Market Management

• Be an expert on boutique fitness and wellness in your ClassPass markets, including the competitive landscape
• Responsible for revenue and Reservation growth across your book of business and the market you manage
• Responsible Market wide partner retention focus with monthly and quarterly targets
• Responsible for monitoring and identifying pockets of opportunity on supply health across the market with a heavy focus on inventory availability
• Acts as the local Voice of the Partner and escalates local nuances to country leaderships team

Partner Management

• Deliver outstanding service to our fitness and wellness partners
• Research, prospect and sell new studio, gym and wellness partners on to the platform in selected areas to help expand the ClassPass geographic footprint
• Establish and build strong, long-term relationships with partners in a diverse book of business ranging from top, medium and lower tier accounts
• Support your partners in your market by helping them grow their business
• Utilise online and offline resources and tools to develop and maintain your own pipeline in SalesForce
• Drive the full sales cycle through making/sending introductory calls and emails, meeting prospects face to face, building the relationship, closing the deal and adoption of new ClassPass products and retention of pre existing products among your studio partners
• Effectively objection handle and customise partnership proposals according to the needs and interests of the prospect and ClassPass
• Develop creative, fun, and innovative ways in which you connect and build out your relationships with potential and pre existing partners and share across the team
• Actively hit daily KPIs and consistently achieve & exceed monthly sales targets across new partners and pre-existing partners
• Engage with key studio partners during a monthly check-in via phone and in-person meetings (some you’ll interact with everyday!)
• Quarterly Business Reviews and develop in-depth performance reports to share with studio partners

General

• Contributes towards country specific projects across the partner bases
• Assist with resolving transactional issues and complete ad-hoc projects

Skills and Experience

• 3+ years of experience with consistently high sales performance
• Strong Negotiation Skills in managing/developing your current and prospective book of business, ranging from low to top tier accounts.
• Good Strategic Thinking skills in Implementing and executing tactical project plans ensuring alignment with directions from their manager, and goals of their team.
• Strong Communication skills: Comfortable using a broad range of communication styles across different audiences in diverse situations. Partners with members of other teams to not only generate buy-in for their initiatives but to maximize their impact.
• Good Collaboration Skills: Leverages deep experience (at ClassPass or otherwise) to teach their colleagues new skills, frameworks, techniques, etc. Introduces entirely new ways of approaching or solving problems.
• Good Business Acumen Skills: Able to articulate at a high level the value of the work that they do, not just to their own team but also to the broader business.
• A proven experience in Account Management with a full understanding of the field and ability to resolve a wide range of issues in creative ways. Track Record in managing processes and priorities to hit deadlines consistently and almost without fail.
• 3+ years of experience
• Right to work in HK
  Who we are ClassPass is revolutionizing the fitness and wellness industry by bringing together the world’s best classes and experiences into one app. Founded in 2013 by Payal Kadakia, ClassPass connects members to millions of classes in 30 countries around the globe, and is now available as a wellness benefit with some of the world’s leading employers. We make it easy to prioritize your health, whether you decide to head to a local studio, play an on-demand workout or book yourself a much needed wellness appointment. Over 100 million reservations later, we truly believe that we’re just getting started. What we believe At ClassPass, we believe in the power of movement. But we believe in more than just that. We believe in building for the future, creating more opportunities for everyone around the world to live fully and in good health. We believe that we can always push ourselves and our company to be better, and that there is power in the hard things when we’re all working together toward the same goal. We believe in building a diverse company where a sense of belonging is felt by employees, customers and partners alike. And we believe that the secret to ClassPass’ success is its people. ClassPass is an Equal Opportunity Employer. We highly value diversity at our company and encourage people of all different backgrounds, experiences, abilities and perspectives to apply. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status or other protected characteristics.