Senior Director, Business Development (NYC)

Job Description

Kustomer is THE omnichannel SaaS platform reimagining customer service through standout experiences with the most modern technology CRM has to offer. We exist not to resolve tickets but to help customers have phenomenal experiences. Kustomer built its platform with intelligent automation, and a unified support experience that enables companies to deliver effortless, consistent and personalized service to each and every customer.

Our Krew is made up of passionate and collaborative people who really care about what they do and the people they help. We look for people who are passionate about enhancing the customer service experience for everyone involved, as it's the core of what we do. We're in the midst of explosive growth, and have no plans of slowing down. We welcome individuals who want to learn and be challenged every day.

Some fun facts about us, Kustomer is the core platform of some of the incredible customer service brands like Ring, Sweetgreen, Rent the Runway, Glossier, Away, Glovo, and UNTUCKit. We were founded in 2015 and are based out of NYC. The serial entrepreneurs who founded this business, Brad Birnbaum and Jeremy Suriel, led Kustomer to raise over $173.5M in venture funding, with some of the most amazing VCs behind us including: Tiger Global Management, Battery Ventures, Redpoint Ventures, Cisco Investments, Canaan Partners, Boldstart Ventures and Social Leverage.

It gets even more amazing - Kustomer is thrilled to announce we have signed a deal to be acquired by Meta. We are currently operating independently until closing. This is an incredible opportunity to join our fast-growing team and be a part of this once in a lifetime experience. Check out this article for more details on this amazing adventure!

About the Role

As the Senior Director of Business Development, you will oversee the team and drive an efficient operation in partnership with the VP of Marketing. Our Business Development team is responsible for partnering with the sales team to deliver quality pipeline. To do this, Business Development Representatives identify ideal prospects, contact these prospects through strategic prospecting initiatives, qualify prospects with a proven methodology, and partner closely with Account Executives to deliver qualified pipeline.

You'll be responsible for:

• Establishing best practices, tools and processes for lead follow up and outbound prospecting
• Managing and tracking your team’s performance using our CRM tools and technology stack
• Working closely with marketing and sales leadership to develop marketing campaigns and account-based marketing initiatives
• Continually optimizing sales cadences and collateral that drive results
• Collaborating regularly with sales leaders to discuss best practices for building pipeline
• Creating development plans to hire and maintain talent
• Continuously managing performance through proper coaching, development of sales skills, competitive positioning, motivation, goal setting and general direction.
• Using technology (CRM, sales engagement, data services) to track progress against goals and improve productivity

Your qualities:

• 3+ years of management experience leading, building, & scaling large sales development organizations (30+ BDRs) in a fast-paced, highly competitive software sales environment
• Strong quantitative skills to measure, manage, and optimize activity and productivity
• A passion for developing talent and coaching a team to success while building an energetic environment where people love to come to work every day
• Strong innovation skills - you will think of innovative ways to boost conversion rates and drive revenue
• Strong communication and interpersonal skills, with the ability to professionally interact with a diverse blend of personalities to reach a resolution and maintain strong relationships
• Strength in working cross-functionally including executive management, sales, operations, and marketing teams
• Proven track record of delivering on aggressive sales pipeline targets
• Ability to design career paths for the sales development organization
• Experience in leveraging CRM software, preferably Salesforce, to manage high performing teams
• Bachelor's degree or equivalent experience preferred
• Ability to coach individuals on how to engage potential customers over email, phone, and other communication methods
• A strong personality that doesn’t shy away from challenges
• Experience setting metrics for teams and holding them accountable for exceeding them

Benefits

Kustomer offers an array of benefits including competitive salaries, stock options, 100% healthcare coverage, commuter benefits, and a flexible vacation policy.

Diversity & Inclusion at Kustomer

Kustomer is committed to bringing together individuals from different backgrounds and perspectives. We strive to create an inclusive environment where everyone can thrive, feel a sense of belonging, and do great work together.

We are proud to be an equal opportunity employer open to all qualified applicants regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, Veteran status, or any other legally protected status.

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