Video Production Lead

Job Description

Kustomer is THE omnichannel SaaS platform reimagining customer service through standout experiences with the most modern technology CRM has to offer. We exist not to resolve tickets but to help customers have phenomenal experiences. Kustomer built its platform with intelligent automation, and a unified support experience that enables companies to deliver effortless, consistent and personalized service to each and every customer.

Our Krew is made up of passionate and collaborative people who really care about what they do and the people they help. We look for people who are passionate about enhancing the customer service experience for everyone involved, as it's the core of what we do. We're in the midst of explosive growth, and have no plans of slowing down. We welcome individuals who want to learn and be challenged every day.

Some fun facts about us, Kustomer is the core platform of some of the incredible customer service brands like Ring, Sweetgreen, Rent the Runway, Glossier, Away, Glovo, and UNTUCKit. We were founded in 2015 and are based out of NYC. The serial entrepreneurs who founded this business, Brad Birnbaum and Jeremy Suriel, led Kustomer to raise over $173.5M in venture funding, with some of the most amazing VCs behind us including: Tiger Global Management, Battery Ventures, Redpoint Ventures, Cisco Investments, Canaan Partners, Boldstart Ventures and Social Leverage.

It gets even more amazing - Kustomer is thrilled to announce we have signed a deal to be acquired by Meta. We are currently operating independently until closing. This is an incredible opportunity to join our fast-growing team and be a part of this once in a lifetime experience. Check out this article for more details on this amazing adventure!

About the Role

The Video Production Lead at Kustomer will be responsible for producing video projects from concept development to post-production and distribution. You must be a driven, innovative and experienced Video producer and editor with solid technical experience and a passion for creating high impact video content to engage and convert prospects.

You'll be responsible for:

• Coordinating the kick-off, creative development and execution of promotional videos
• Creating and editing high quality video content for multi-platform use (web, social media, mobile, email) and distribution, both live action and animation
• Producing video content that aligns with thought leadership topics, product marketing initiatives, and company culture
• Creating motion graphics and animations for marketing and promotional usage
• Managing video content on digital and social platforms such as YouTube, Facebook, Twitter, etc.
• Collaborating with content marketing and product marketing to develop an overall video strategy and calendar that aligns with larger marketing initiatives
• Measuring success of video content and optimize strategy accordingly
• Editing and cutting webinar and virtual event videos for social and promotional purposes
• Managing and overseeing all aspects of video recording and/or editing
• Supervising lighting and camera direction, on-screen text and graphic creation and integration, sound engineering and post-production audio editing, and post-production video editing for end products

Your qualities:

• College degree or specialized video production training
• At least 3 years of related experience
• Strong creative voice and zeal for using video to engage with B2B buyers
• Expert in Adobe After Effects, Adobe Premiere Pro, Final Cut Pro
• Reliable 1 GB or greater internet connection
• Must possess strong communication and technical skills
• Must be familiar with professional video equipment and various video file types/formats
• Must have a team-spirited, positive personality
• Experience creating videos for B2B tech companies a plus

Benefits

Kustomer offers an array of benefits including competitive salaries, stock options, 100% healthcare coverage, commuter benefits, and a flexible vacation policy.

Diversity & Inclusion at Kustomer

Kustomer is committed to bringing together individuals from different backgrounds and perspectives. We strive to create an inclusive environment where everyone can thrive, feel a sense of belonging, and do great work together.

We are proud to be an equal opportunity employer open to all qualified applicants regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, Veteran status, or any other legally protected status.