Senior Site Reliability Engineer (NYC)

Job Description

About Kustomer

Kustomer is THE omnichannel SaaS platform reimagining customer service through standout experiences with the most modern technology CRM has to offer. We exist not to resolve tickets but to help customers have phenomenal experiences. Kustomer built its platform with intelligent automation, and a unified support experience that enables companies to deliver effortless, consistent and personalized service to each and every customer.

Our Krew is made up of passionate and collaborative people who really care about what they do and the people they help. We look for people who are passionate about enhancing the customer service experience for everyone involved, as it's the core of what we do. We're in the midst of explosive growth, and have no plans of slowing down. We welcome individuals who want to learn and be challenged every day.

Some fun facts about us, Kustomer is the core platform of some of the incredible customer service brands like Ring, Sweetgreen, Rent the Runway, Glossier, Away, Glovo, and UNTUCKit. We were founded in 2015 and are based out of NYC. The serial entrepreneurs who founded this business, Brad Birnbaum and Jeremy Suriel, led Kustomer to raise over $173.5M in venture funding, with some of the most amazing VCs behind us including: Tiger Global Management, Battery Ventures, Redpoint Ventures, Cisco Investments, Canaan Partners, Boldstart Ventures and Social Leverage.

It gets even more amazing - Kustomer is thrilled to announce we have signed a deal to be acquired by Facebook. We are currently operating independently until closing. This is an incredible opportunity to join our fast-growing team and be a part of this once in a lifetime experience. Check out this article for more details on this amazing adventure!

About the Role

Does the phrase “securing the provisioning of highly available, highly scalable, automated, cloud-based production environments” roll off your tongue? Have you previously worked on any large scale web applications? You might just be the engineer we’re looking to join our team. You’ll be the bedrock of our engineering experience, pushing our team to perform efficiently with the best tools available. The ideal candidate in our eyes will have a blend of DevOps and Backend experience, with hands-on experience implementing multi-region, disaster recovery systems.

This role sits on our Cloud/Velocity team - this team focuses on issues that affect internal and external confidence in our application and brand (Trust) as well as issues that affect the speed of development as it relates to the whole engineering team (Velocity). We take ownership of anything that involves performance, scalability, reliability, observability, availability, and security. Lastly, this team also handles trust reviews prior to the start of any project to ensure that features are built in a way that optimizes for the previously listed areas of concern.

You'll be responsible for:

• Automating the deployment of testing, staging, and production environments
• Improving the efficiency of development testing
• Measuring and reporting on scalability, performance, and availability
• Monitoring and responding to staging and production system alerts
• Working closely with the other developers and test engineers to collaborate on team initiatives
• Working closely with the Security team to optimize infrastructure in order to satisfy compliance requirements
• Increasing the resiliency and availability of the infrastructure
• Participating in disaster recovery testing and exercises

Your qualities:

• You live and breathe automation, performance, and optimization
• You have experience with AWS and Docker
• You have experience with application architecture design and development
• You have a working knowledge of writing code and scripts in multiple languages
• You understand the tradeoffs between doing things the right way and satisfying business critical requirements
• You have participated in the planning and implementation of highly available, distributed systems within the context of disaster recovery

Must Haves:

• 4+ years experience managing and monitoring a highly available distributed application
• Strong AWS experience managing infrastructure in a secure, highly available, automated fashion (VPC, ELB, Auto Scaling)
• Docker and container management experience
• Knowledge of building and managing CI/CD pipelines
• A working understanding of a high-level programming language like Go, Python, JavaScript, etc.
• Strong background in Linux/Unix administration
• Experience with Terraform
• Bachelor's degree, Computer Science/Engineering preferred.

Benefits

Kustomer offers an array of benefits including competitive salaries, stock options, 100% healthcare coverage, 401K, commuter benefits, and a generous vacation policy.

Diversity & Inclusion at Kustomer

Kustomer is committed to bringing together individuals from different backgrounds and perspectives. We strive to create an inclusive environment where everyone can thrive, feel a sense of belonging, and do great work together.

We are proud to be an equal opportunity employer open to all qualified applicants regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, Veteran status, or any other legally protected status.