VP, Payment Operations (Remote)

Job Description

For other positions, some roles may be based outside of our Denver office (as stated in the Job Title). Roles based outside of our Denver office can sit in any of the following 26 states: AZ, CA, CO, CT, DC, FL, GA, ID, IL, KS, MA, MD, MI, MN, NC, NJ, NY, OR, PA, SC, TN, TX, UT, VA, WA, and WI. Please only apply if you are able to live and work full-time in one of the states listed above. State locations and specifics are subject to change as our hiring requirements shift.

Guild is hiring a Vice President Payment Operations . This person will be responsible for developing and leading the day to day operations of Guild’s payment platform - the people, processes and technologies that connect the financial flows between our employer and academic partners in service of our learners.

You will be operating as a cross-functional domain leader responsible for scaling one of the organization's most critical service lines. In this role, you will drive a multi-year vision, define operational strategy and roadmap and build a best-in-class team. We are looking for someone that brings together a deep passion and experience for providing a high quality customer experience with the ability to think critically about systems and processes to support scale. You’ll do this while looking across the customer value chain to recommend and implement process improvements and product enhancements towards scale, efficiency and accuracy. This role will have a significant impact on the business, students and our partners given the critical nature of our payment flows.

As VP Payment Operations, you will:

• Be accountable, in conjunction with the Payment Product team, for the successful end-to-end delivery of our payments business lines
• Build the team and skills vital to support long-term growth and to meet the needs of our payment stakeholders
• Collaborate with partners externally and internally to develop a cohesive payment strategy across payment modes
• Partner with Payment Product to develop our money movement strategy end to end up and ensure it is operationally sound and scalable
• Support operational excellence by demonstrating industry knowledge, experience, and best practices to deliver on our critical payment flows
• Work with Guild’s leadership team to determine broader organizational direction and priority
• Prioritize system, process, product and operational improvements
• Develop and maintain a control environment that is SOC 1 and SOC 2 compliant and results in accurate and timely data and dollar flows across our payment marketplace
• Set service standards, define critical metrics, and ensure team and individual success
• Analyze data to derive internal and external insights

You are a strong fit for this role if you have:

• We are seeking an experienced and forward thinking executive with operational experience and a proven track record of creative problem-solving and change management
• 15+ years of experience in a critical operations function with 4+ years in a finance / payment operations leadership role
• Experience building High-Impact Teams with impeccable business judgment
• Experience scaling teams, processes, and systems in a fast growing environment
• Demonstrated experience driving measurable operational improvements and efficiencies in processes and systems
• Ability to work cross-functionally with various senior collaborators (e.g. Product, Technology, Analytics, Accounting / Finance, Compliance, Legal)
• Ability to pivot between high-level strategy and visioning as well as operational execution
• Strong prioritization and bias for action with the ability to use data, insights, and information to drive concrete results that move the needle for the organization
• Excellent people leadership and communication skills with the ability to drive strategic direction while also allowing for individual autonomy and accountability

We feel passionately about equal pay for equal work, and transparency in compensation is one vehicle to achieve that. Total compensation for this role is market competitive, including a base salary range of $240,000 - $285,000 , as well as company stock options.

Guild is increasing economic mobility for working adults by partnering with the largest employers in the country to offer education as a benefit to their employees via our marketplace of nonprofit universities and education institutions. Guild’s proprietary technology platform facilitates the administration of this innovative benefit and our team of coaches helps each employee navigate the path back to school, providing individualized support from day one through program completion.

Guild is a female-led, Certified B Corporation - and with a valuation of $3.8 billion is one of the highest-valued, privately held education companies in the world, and the only one led by a woman. Guild's investors include Ken Chenault, General Catalyst Partners, chairman and former CEO of American Express, Emerson, and Iconiq.

Guild Education is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. If you have a disability or special need that requires accommodation, please let your recruiter know. We currently offer the following benefits:

• Access to low-cost, high-quality health care options through Cigna and Kaiser (due to coverage limitations, Kaiser is currently only available in CA & CO)
• Access to a 401k to help save for the future
• 3 weeks of vacation in the first year and an open vacation policy after year 1 to help recharge
• 8 days of fully-paid sick leave, to take the time to heal and or recover
• Family-friendly benefits, including 14 weeks of parental leave, employer-paid short-term and long-term disability, employer-sponsored life insurance, and fertility care benefits.
• Well-rounded wellness benefits including access to free and low cost mental health resources and support services
• Education benefits and tuition assistance to help your future development and growth

Guild requires COVID-19 vaccines for all employees and guests attending Guild events or entering Guild offices. As of February 1, 2022 , we will be expanding our in-person vaccination requirement to include booster shots. We will be using both Clear’s Digital Vaccine Card and state-sponsored vaccine passports to verify proof of vaccine. Accommodations or exceptions can be requested for medical or religious reasons.

PRIVACY NOTICE

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