Head of Product Design

Job Description

We’re looking for open-minded individuals who want to expand the ways technology can help people. We work fast, collaborate, and celebrate as a team. We’re united by a commitment to shaping Tile’s culture around the needs of our colleagues and customers, and by our desire to build a diverse and welcoming workplace. The Product UX team focuses on creating a world-class experience for Tile users across all platforms as we scale our app and services. We are looking for a Head of Product Design to lead the team to meet our expanding vision. As the Head of Product Design, you’ll inspire and empower the UX Design team to do their best work. You’re motivated to create compelling user experiences grounded in strategy and focused on the business's long-term objectives. You can listen with affinity, explain the “whys” behind decisions, push the status quo, and represent your viewpoints with conviction. This role balances the day-to-day direction of UX projects, guiding concept development, and rolling up your sleeves to work out the details when things get stuck. Whatever the feature or service, you seek to build a compelling user experience that leaves no user behind.

Responsibilities

• Pioneer what it means to have a world-class experience for Tile. Elevate the quality of the customer experience by ensuring the delivery of designs that are easy to use, easy to learn, and scalable from the Product UX team
• Lead and manage the Product UX Design organization. Attract, recruit, and develop UX talent to build a world-class team.
• Set design direction for all Tile UX design, in particular for new features and services
• Serve as the strategic voice for Product design. Collaborate and brainstorm with Product managers on future-looking concepts
• Support research efforts by collaborating with the Consumer Insights team on large research projects. Create research stimulus and concepts, and support ongoing usability research
• Direct the Industrial Design of Tile’s hardware products in collaboration with Engineering and Product Marketing teams
• Work with other Design leaders across Tile and Life360 to strengthen both companies’ community of Designers to become a cohesive and influential presence across the two entities. Make Tile known for the quality of its design
• Define and codify Tile’s UX guidelines to scale internally and across partnerships

About you

• You build incredible teams; great designers want to work with you, and emerging designers learn from you
• You are customer-obsessed. You listen through understanding data, consumer research, reviews, and direct conversations with your users
• You design across platforms to build an ecosystem that delights customers while pushing the category forward
• You are a cross-functional thought partner who pushes those around you to deliver the best possible experiences
• You can scale an app’s functionality while improving its simplicity and ease of use
• You can align Design goals and strategies to support the business and articulate it to business leaders
• You like unexplored territory and taking on abstract problems. If you don’t have a blueprint for doing something, you invent it
• You are an excellent and clear communicator. You expect and deliver transparency in your communication with others
• You are self-aware, humble, and respect your colleagues

Qualifications

• 10+ years experience in product UX design with 5+ years managing a team of internal designers
• Experience designing for consumer audiences on high traffic properties
• Strong sense of interaction design, information architecture, typography, visual and motion design.
• An online portfolio with examples of past projects
• Experience working with technical teams in an agile environment
• Excellent communication, writing, and presentation skills
• Strong knowledge of Figma and Adobe Creative Suite
• Experience designing / directing consumer Industrial Design products is a plus
• Experience working with subscriptions
• Experience working across hardware and software is bonus

Benefits

• Work with an adept team of people who love what they do
• Flexible work program
• Comprehensive health insurance, dental, vision, 401k, and pre-tax commuter deduction
• Hybrid/ remote work environment, depending on position

Tile has a Mandatory COVID-19 Vaccination Policy that applies to all employees that work on-site at our San Mateo office. Employees not working remotely will have to upload their vaccination records via a secure link within the first week of their employment. #LI-Remote To learn more about Tile, click here to be directed to our careers page! We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Apply for this job