Senior Product Analyst

Job Description

We’re looking for open-minded individuals who want to expand the ways technology can help people. We work fast, collaborate, and celebrate as a team. We’re united by a commitment to shaping Tile’s culture around the needs of our colleagues and customers, and by our desire to build a diverse and welcoming workplace. Tile is building the world’s largest real-time finding network. Our analytics team is growing to keep up with demand for our products and new partnerships. The team is looking for a Sr. Product Analyst who will be responsible for analyzing data, finding insights, and making recommendations to drive informed decision-making for Tile. This person will develop data pipelines, build reports, dashboards, and presentations for key business reviews, and provide ad-hoc analysis/deep dives to support Product, Engineering, Research, and Customer Care teams. This is a great opportunity to join a small team and quickly have a big impact on the customer experience.

What you will be doing:

• Apply quantitative analysis to understand user interaction with Tile’s products and its ecosystem; analyze large scale customer data including product usage, customer relationship, and external data sources to uncover insights and customer behavioral patterns
• Develop strategies that enhance the customer experience and product initiatives; partner with Research - translate the work into actionable and measurable recommendations
• Design metrics in close partnership with Product. Identify levers based on the metrics to help improve the customer experience and/or Tile’s overall business strategy.
• Design and evaluate unbiased experiments in partnership with Product/Engineering teams. Strive for optimizing product features and customer experience.
• Work with Product, Design, Marketing and other cross functional teams - help improve Tile’s user engagement and retention; propose new strategies, test and refine existing tactics
• Create, automate, and deliver reports/dashboards that provide insights into Tile’s customer lifecycle, partner products, subscriptions, and other programs
• In partnership with engineering, Instrument and test events to ensure availability, accuracy, and reliability of data
• Author data pipelines via SQL and python based ETL framework
• Own end-to-end Analytics infrastructure and analysis, including but not limited to data collection, data processing, data analysis, and data visualization

Minimum Requirements:

• At least 5 years of experience in an analyst role
• Excellent SQL skills and deep understanding of databases
• History of working directly and closely with product managers/engineering leads
• Great attention to detail and ability to synthesize, visualize, and communicate your ideas/insights to others
• Proven ability to leverage business intelligence tools such as Tableau, Looker, or Mode, to build interactive dashboards
• Great knowledge of statistical analysis and design of experiments
• Experience in extracting and manipulating large datasets; managing ETL best practices and processes
• Ability to work in a fast-paced startup environment in a rapidly changing industry
• Experience in big data environment (Presto/Hive/Spark) is a plus
• Prior experience in Product Analytics is a plus.
• Prior experience in Hardware Analytics is a plus
• BS or MS degree from quantitative majors: Statistics, Math, Data Science, Economics, Computer Science, Engineering, Business Analytics or related field

Benefits:

• Work with an adept team of people who love what they do
• Flexible work program
• Comprehensive health insurance, dental, vision, 401k, and pre-tax commuter deduction
• Hybrid/ remote work environment, depending on position

Tile has a Mandatory COVID-19 Vaccination Policy that applies to all employees that work on-site at our San Mateo office. Employees not working remotely will have to upload their vaccination records via a secure link within the first week of their employment. #LI-Remote To learn more about Tile, click here to be directed to our careers page! We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Apply for this job