Product Operations Associate (Remote)

Job Description

For other positions, some roles may be based outside of our Denver office (as stated in the Job Title). Roles based outside of our Denver office can sit in any of the following 26 states: AZ, CA, CO, CT, DC, FL, GA, ID, IL, KS, MA, MD, MI, MN, NC, NJ, NY, OR, PA, SC, TN, TX, UT, VA, WA, and WI. Please only apply if you are able to live and work full-time in one of the states listed above. State locations and specifics are subject to change as our hiring requirements shift.

Guild is hiring for a Product Operations Associate for Guild’s Academic Product team, supporting partner product delivery and internal operations for academic partners and supporting their relationship with Guild.

In this role, you'll ensure that "it works" - going above and beyond to connect the dots between partner and Guild systems, enabling seamless student experiences as we scale technology products for our academic partners in 2021 and beyond.

As a Product Operations Associate you will:

• Be a key member of the Academic Product team helping to prioritize feature additions, modifications and bug fixes.
• Lead product training and onboarding for new partners and end users.
• Deliver responsive, high quality support for users of the product and internal partners, coordinating resolution of interface bugs and data issues.
• Lead operational delivery for your model , including working with the business intelligence and data quality teams to identify and diligence issues, identifying and defining where operational processes are sufficient or needed to supplement the technology, and piloting operations solutions to serve as prototypes for future product enhancements.
• Handle the review and analysis of data between our academic partners and Guild systems to ensure accuracy and inform new product updates.
• Partner closely with Technical Program Management, Marketplace Enablement, and Account Management organizations to ensure timely and effective launches of new partners and re-launches of current partners.
• Support the product release lifecycle, including elements such as ensuring release quality, producing product update notes, and product marketing for feature changes and additions.

You are a strong fit for this role if you have:

• 1+ years of total experience in similar or related roles, preferably in dynamic cross-functional organizations where high-touch, long-term relationships were crucial to the business’ success
• A high attention to detail; ability to lead high-level process planning and execution down to the small details
• Existing experience with, or a passion for, learning how technology, operations and partnerships should partner together to deliver outcomes
• Excitement to learn how to develop strong relationships, inspire confidence, and communicate effectively while under pressure - balancing confidence, humility, and diplomacy
• A structured, analytical, systems and methodical approach
• Ability to review and analyze customer data to increase partner satisfaction and expedite downstream processes
• Something else? Wonderful, we’re curious to learn more about you!

We feel passionately about equal pay for equal work, and transparency in compensation is one vehicle to achieve that. Total compensation for this role is market competitive, including a base salary range of $55,000 - $73,750 , as well as company stock options.

#LI-CM2

Guild is increasing economic mobility for working adults by partnering with the largest employers in the country to offer education as a benefit to their employees via our marketplace of nonprofit universities and education institutions. Guild’s proprietary technology platform facilitates the administration of this innovative benefit and our team of coaches helps each employee navigate the path back to school, providing individualized support from day one through program completion.

Guild is a female-led, Certified B Corporation - and with a valuation of $3.8 billion is one of the highest-valued, privately held education companies in the world, and the only one led by a woman. Guild's investors include Ken Chenault, General Catalyst Partners, chairman and former CEO of American Express, Emerson, and Iconiq.

Guild Education is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. If you have a disability or special need that requires accommodation, please let your recruiter know. We currently offer the following benefits:

• Access to low-cost, high-quality health care options through Cigna and Kaiser (due to coverage limitations, Kaiser is currently only available in CA & CO)
• Access to a 401k to help save for the future
• 3 weeks of vacation in the first year and an open vacation policy after year 1 to help recharge
• 8 days of fully-paid sick leave, to take the time to heal and or recover
• Family-friendly benefits, including 14 weeks of parental leave, employer-paid short-term and long-term disability, employer-sponsored life insurance, and fertility care benefits.
• Well-rounded wellness benefits including access to free and low cost mental health resources and support services
• Education benefits and tuition assistance to help your future development and growth

Guild requires COVID-19 vaccines for all employees and guests attending Guild events or entering Guild offices. As of February 1, 2022 , we will be expanding our in-person vaccination requirement to include booster shots. We will be using both Clear’s Digital Vaccine Card and state-sponsored vaccine passports to verify proof of vaccine. Accommodations or exceptions can be requested for medical or religious reasons.

PRIVACY NOTICE

I understand that I am applying for employment with Guild Education and am being asked to provide information in connection with my application. I further understand that Guild gathers this information through a third-party service provider and that Guild may also use other service providers to assist in the application process. Guild may share my information with such third-party service providers in connection with my application and for the start of employment. Guild will treat my information in accordance with Guild’s Privacy Policy .

I have reviewed and agree to Guild’s Privacy Policy as well as the privacy policies of the third-party service providers used by Guild associated with the application process.